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May. 6th, 2006 02:30 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
harmer.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryThese are easy rules to follow that I wish I could read before troubleshooting with anyone.
1. Please for the love of god, DON'T tell me about the porn sites you go to when we're troubleshooting browsing issues. When I tell you it's okay, I don't want to know, replying with "Aw it's only softcore!" DOESN'T help.
2. Similarly, please don't describe to me every detail of the adult-related pop-ups you keep getting. I'm at work, I don't want to know where "the skinny blonde's" hand is.
3. Don't yell or whisper, "Shoot/darn/damn!" and when I ask you what's wrong, you reply, "nothing" and keep cursing.
4. When I ask for the MAC ID off your modem, asking me fifty million questions about it isn't necessary. Cable modems aren't that big, you don't need to know the exact corner it's going to be on; it should only take you 5 seconds to look the whole thing over. The only appropriate question is, "Which MAC do you want?"
5. Stop pronouncing things incorrectly after I tell you how they're pronounced...several times! Symantec is not "sim-in-tech," Linksys is not "link-sees" or "links" and ethernet is not "eh-thernet." (And to my mom's boyfriend, Vonage is not a French company and I laugh at you behind your back when you pronounce it like it is.)
And just because I'm feeling warm and fuzzy, please post 5 rules you wish you could tell every luser before doing anything else.
1. Please for the love of god, DON'T tell me about the porn sites you go to when we're troubleshooting browsing issues. When I tell you it's okay, I don't want to know, replying with "Aw it's only softcore!" DOESN'T help.
2. Similarly, please don't describe to me every detail of the adult-related pop-ups you keep getting. I'm at work, I don't want to know where "the skinny blonde's" hand is.
3. Don't yell or whisper, "Shoot/darn/damn!" and when I ask you what's wrong, you reply, "nothing" and keep cursing.
4. When I ask for the MAC ID off your modem, asking me fifty million questions about it isn't necessary. Cable modems aren't that big, you don't need to know the exact corner it's going to be on; it should only take you 5 seconds to look the whole thing over. The only appropriate question is, "Which MAC do you want?"
5. Stop pronouncing things incorrectly after I tell you how they're pronounced...several times! Symantec is not "sim-in-tech," Linksys is not "link-sees" or "links" and ethernet is not "eh-thernet." (And to my mom's boyfriend, Vonage is not a French company and I laugh at you behind your back when you pronounce it like it is.)
And just because I'm feeling warm and fuzzy, please post 5 rules you wish you could tell every luser before doing anything else.
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Date: 2006-05-06 11:36 pm (UTC)#2 Don't lie. If you don't know something, then look it up.
#3 Do not try to hack my systems.
#4 Use the tools I tell you to use. If I say "putty" and "firefox", then I don't really mean "Grandma's olde tyme SSH client" and "Internet Explorer".
#5 COMMUNICATE, dammit. Chances are I didn't get the memo.