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techrecovery(X-posted from my journal, it regards ibm/lenovo tech support, thought you guys might like a look)
here's the story. Eric at work struggles for hours with a particular computer and it's strange problems.
he FINALLY finds the solution to the problem, a particular part is bad and needs to be replaced. now, at first it would seem that this is a somewhat trivial part, but it's exceptionally annoying. in truth, we could have found a replacement quite easily, or ran to the store and bought one.
HOWEVER, eric is beyond annoyed at this computer by this time, so he pulls the part out, calls ibm/lenovo cause the computer is under warranty, and tells them to send us a replacement part ASAP.
the next day, we get THIS package in the mail, rush shipped of course:
that's my large (i refuse to call it whatever starbucks calls it) coffee (w/ two shots of espresso) for size comparison.
i proceed to open the box...
aha... packing materials...
the box opening process continues...
digging through the packing materials, i find ANOTHER box.
we're getting closer to our prize!!!
what is in this box might you ask? well, it's got lots of protective foam, and the part we're searching for:
yes kids. you guessed it. THAT BIG box, contained another box, which contained A WATCH BATTERY. yes, it was the battery on the motherboard that was bad. and that's the part that eric called ibm/lenovo and had them replace. and that's how they shipped us the replacement.
CAN ANYONE SAY "OVERKILL" ?
LOL
so... i had to take pics of the box opening... ;)
Valis
here's the story. Eric at work struggles for hours with a particular computer and it's strange problems.
he FINALLY finds the solution to the problem, a particular part is bad and needs to be replaced. now, at first it would seem that this is a somewhat trivial part, but it's exceptionally annoying. in truth, we could have found a replacement quite easily, or ran to the store and bought one.
HOWEVER, eric is beyond annoyed at this computer by this time, so he pulls the part out, calls ibm/lenovo cause the computer is under warranty, and tells them to send us a replacement part ASAP.
the next day, we get THIS package in the mail, rush shipped of course:
that's my large (i refuse to call it whatever starbucks calls it) coffee (w/ two shots of espresso) for size comparison.
i proceed to open the box...
aha... packing materials...
the box opening process continues...
digging through the packing materials, i find ANOTHER box.
we're getting closer to our prize!!!
what is in this box might you ask? well, it's got lots of protective foam, and the part we're searching for:
yes kids. you guessed it. THAT BIG box, contained another box, which contained A WATCH BATTERY. yes, it was the battery on the motherboard that was bad. and that's the part that eric called ibm/lenovo and had them replace. and that's how they shipped us the replacement.
CAN ANYONE SAY "OVERKILL" ?
LOL
so... i had to take pics of the box opening... ;)
Valis
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Date: 2006-05-05 01:42 am (UTC)no subject
Date: 2006-05-05 02:01 am (UTC)no subject
Date: 2006-05-05 01:43 am (UTC)no subject
Date: 2006-05-05 02:08 am (UTC)no subject
Date: 2006-05-05 01:53 am (UTC)no subject
Date: 2006-05-05 02:10 am (UTC)no subject
Date: 2006-05-05 01:58 am (UTC)no subject
Date: 2006-05-05 01:58 am (UTC)It reminds me of when my other half email-ordered a set of manuals from Intel for X86 programming (as they offer to print up the online materials into book form and send them free!)
Only a week or so later, shipped Express UPS from the US to Australia, arrived a MASSIVE carton with 5 very hefty programming books in it.
And it didn't cost us a cent.
no subject
Date: 2006-05-05 02:14 am (UTC)no subject
Date: 2006-05-05 02:21 am (UTC)no subject
Date: 2006-05-05 02:27 am (UTC)no subject
Date: 2006-05-05 02:38 am (UTC)no subject
Date: 2006-05-05 03:27 pm (UTC)no subject
Date: 2006-05-18 04:51 am (UTC)no subject
Date: 2006-05-05 04:46 pm (UTC)Well, at least someone turned that around and figured out how to make gas out of garbage.
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Date: 2006-05-05 03:33 am (UTC)They are calssified as Hazmat by the Dot and FAA
several planes have been brought down by a shipment of only two of those little things. Warehouses have also burned down because of single batteries
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Date: 2006-05-18 04:37 am (UTC)no subject
Date: 2006-05-05 06:19 am (UTC)no subject
Date: 2006-05-18 04:38 am (UTC)no subject
Date: 2006-05-05 09:35 am (UTC)no subject
Date: 2006-05-18 04:38 am (UTC)no subject
Date: 2006-05-05 11:39 am (UTC)Oh, and they make great use of their 'Xerox subsidy' in that they send these chunky tomes on how to use things like a power adapter or supplimental battery...
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Date: 2006-05-05 12:01 pm (UTC)Haha! Me too. XD
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Date: 2006-05-18 04:43 am (UTC)no subject
Date: 2006-05-05 12:16 pm (UTC)no subject
Date: 2006-05-18 04:45 am (UTC)no subject
Date: 2006-05-05 03:40 pm (UTC)I can usually order them at a non-chain shop and not get the deer in headlights look.
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Date: 2006-05-05 04:42 pm (UTC)The topper is: they didint include much packing material.
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Date: 2006-05-18 04:52 am (UTC)no subject
Date: 2006-05-05 05:39 pm (UTC)no subject
Date: 2006-05-18 04:55 am (UTC)reminds me of the guy who put his copy of doom or some other FPS game up for sale.
his picture of the game included a very clear shot of the validation code...
no subject
Date: 2006-06-10 12:05 am (UTC)Have you considered the possibility that the shipping/receiving clerks might know something about shipping small boxes that you don't?
Personally, I have no clue, but maybe IBM/Lenovo found that boxes below a certain size got lost in shipping far too often, so now they have a rule that any boxes below that size must be put in a larger box...