(no subject)

[harmer.livejournal.com]

I work for an ISP.

Me: Hi thanks for calling $COMPANY, how can I help you?
Guy: Yeah, the activity light on my modem is blinking.
Me: It's supposed to.
Guy: Ohhhh...
**later in the call**
Guy: [worried] The activity light on my modem is still flashing, should it be?
Me: Yes, it lets you know your modem is transmitting data properly.
Guy: Ohhh...

And just because I can, I often check up on my tickets to see if a customer I've spoken with has called back.

This guy did. And guess what his "problem" was?

I think you know. His activity light was flashing. The notes the agent wrote were "Informational: Informed customer the light is supposed to blink. Customer would like a technician out anyway. Transferred to [department that sends techs out]."

I just don't get it.

Comments

[guinevere33.livejournal.com]

Maybe he has short term memory loss and needs to get your instructions tatooed on the back of his hand :P