(no subject)

[harmer.livejournal.com]

I work for an ISP.

Me: Hi thanks for calling $COMPANY, how can I help you?
Guy: Yeah, the activity light on my modem is blinking.
Me: It's supposed to.
Guy: Ohhhh...
**later in the call**
Guy: [worried] The activity light on my modem is still flashing, should it be?
Me: Yes, it lets you know your modem is transmitting data properly.
Guy: Ohhh...

And just because I can, I often check up on my tickets to see if a customer I've spoken with has called back.

This guy did. And guess what his "problem" was?

I think you know. His activity light was flashing. The notes the agent wrote were "Informational: Informed customer the light is supposed to blink. Customer would like a technician out anyway. Transferred to [department that sends techs out]."

I just don't get it.

Comments

[kailiia.livejournal.com]

working for the same kinda dealy.. yeah the only light that should flash.. "status".. 9 times in 10.. we ask if the "link" is solid.. and people respond with, "ohnoes!!!!@1111 my status light is all blinky". that is of course if they can figure out which is the modem versus router versus pc.

[harmer.livejournal.com]

LOL..I hate that.

Me: What are the lights on your modem doing?
Them: There's only one light and it blinks when I'm doing something on my computer.
Me: Uhhh...what is the name for that light?
Them: I don't know, it doesn't say.
Me: [SIGH] What brand is the modem?
Them: Compaq.
Me: ...

[arkady.livejournal.com]

Has there been a mass outbreak of stupid or something?? I swear the number of stories of this ilk has tripled in the past week. Are lusers getting more stupid, or have we just had a huge influx of new members with fresh tales of woe?

[harmer.livejournal.com]

I don't know, it's strange. We're a lot busier right now than we have been in months. It's like all the lusers just came out of hibernation!

[harmer.livejournal.com]

There's a story about my work about how this agent was trying to figure out why this guy kept losing his connection every few minutes. It turned out he was resting his feet on the modem, and kept hitting the standby button!

[duality.livejournal.com]

back when i worked at a hospital, we had one person who kept telling us that her computer was possessed and wouldn't work for her. everytime the tech said that they'd come fix it, it would work ok for the tech. not 20 minutes later, she'd be calling again. the sysadmin finally went over there unannounced since she was already in that area of the building. she found the tower, with one of those magnetic file thingies like you'd put on a file cabinet, stuck to the side of it.

[harmer.livejournal.com]

Ahh!

[xforge.livejournal.com]

Must be related to the luser I was bitching about earlier. We tell her and tell her and tell her that we're working on the problem, that we've brought in the server team and the guy who manages the Exchange server, and still she bitches about every 3-4 hours that her email still doesn't work right. She's just unbelievable.

[darkblade1.livejournal.com]

I just think it's more stupid. I mean people are just expecting things to work without lifting a finger.

So, we get faced with all the crappy questions and total nonsense whining.

[guinevere33.livejournal.com]

Maybe he has short term memory loss and needs to get your instructions tatooed on the back of his hand :P

[sigurther.livejournal.com]

I can't account for why he needs to be told the same shit over and over and over again, but maybe he's suspicious that the blinky activity light means someone is trying to access his computer because it's blinking when he's not doing anything. Someone might want to tell him that that's normal, and not indicative of HAXORZ STEALING HIS PRONZ!!!!! NOOEZ

Yeah.

[kayfox.livejournal.com]

ACHTUNG!

ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!

DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.

DER MASCHINE IST DIGGEN BEI EXPERTEN ONLY!

IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.

ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.

[harmer.livejournal.com]

I put that through babel fish and all I can say is...yeahhhh....?

[olafthunderfoot.livejournal.com]

ROFLMMFAO!!!!!