Note to kindly gents at Helpdesk

[xforge.livejournal.com]

When someone calls and says their printer isn't working, before sending a deskside agent out, please could you ask three simple questions:

1) Is it plugged in?

2) Is it turned on?

3) Is it connected to the computer?

Thanks. Y'all do a frickin' kickass job otherwise but PLEASE.

Comments

[grayhawkfh.livejournal.com]

Remember rule #1.

Even if they ask these questions, they'll still get answers that do not in any way reflect reality...

[xforge.livejournal.com]

Ever so true.