techrecovery | Hell Warranty Service

I'm just going to let my (editied to protect the innocent) worklog speak for itself...

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2/21/06 - 9:23am: Attempted to re-start machine. It does not "beep" or POST - all it does is make clicking noises. (Klytus)

2/21/06 - 10:05 am - Called Hell Warranty Service [(800) yada, yadda, yadda, spoke with R] to get a technician to make an on-site service call. Mentioned it sounds to us like a motherboard problem. They decided to send a new hard drive. Hell Case#xxxx, Dispatch# xxxxx. Call (800) etc. if we we need assistance. (Klytus)

2/21/06 - 1:34pm: Temp is using a different machine (Tag# xxxxx) while waiting for repairs on the other one. (Klytus)

2/22/06 - 4:00pm: Replacement hard drive did not work. Called Hell Warranty Service again. Again mentioned the motherboard. Their diagnosis suggests the CD Drive must be replaced. Hell Warranty Service mailing out a replacement drive. Hell Case#xxxx, Dispatch# xxxxx. (Klytus)

2/23/06 - 8:03am: Sent user an e-mail notifying her that the computer needs more work. (Klytus)

2/23/06 - 9:54am: User’s boss called. Gave her the update. (Klytus)

2/23/06 - 10:47am: As per my boss, since the desktop in question works (with the exception of the CD drive) the unit was returned for use until we get the CD drive from Hell. (Klytus)

2/24/06 - 8:36am: Received CD drive from Hell. Will install in desktop at a good time for the user (Klytus)

2/27/06 - 7:46a: Sent V an e-mail asking for a good time to install the CD drive. (Klytus)

2/27/06 - 3:23pm: Replaced CD. Computer would not boot. Called Warranty Service [(800) yada, yadda, yadda, spoke with V] - they wanted further troubleshooting. Lights A and B were amber, lights C and D were green. Brought PC to FixProb desk - it started up fine. Loaded and tested Novell. Returned desktop to workstation - filed to boot. Called Hell again. Removing memory causes it to beep, so they do not think there is a motherboard issue. Reseated RAM - computer works. Migrated user's LotusNotes data to machine. Keeping an eye on it for the time being. (Klytus)

3/1/06 - 11:00am - User called saying her computer would turn on, but nothing would appear on the monitor. Called Hell Warranty Service [(800) yada, yadda, yadda, spoke with W]. Told W what was happening, and that lights A and B were amber, lights C and D were green. he said it sounded like a motherboard problem (which is what we've been telling them since the start!). Said the part would be ordered and the tech would call me directly to set up an appointment for the service call. (Klytus)