Erm, no?

[sacredlyprofane.livejournal.com]

We have a contract that covers if you drop your portable.
Customer rings, says has sat on computer, we replace it.
He then claims that our tech stole a gig of ram, we replace it.
He rings again, claims that he dropped the computer, and its in a million pieces.
I tell him to send it to us, and if we determine the damage was accidental, we'll replace it.
Customer flips.

Sound like a con artist to anyone else?

Best bit was when he asked if I knew who he was, and I told him I didn't really care. He then said he'd have my job, and I replied "Have it."

Comments

[jecook]

What a dick.

I can dig the accidental sitting on, but accusing the tech that replace/fix the unit ot stealing the memory? that's stupid.

[kizayaen.livejournal.com]

I would have made him promise.

"I'll have your job!"
"What? You promise? Promise me! You're going to love my job, man. You meet the nicest people."

[duality.livejournal.com]

i once had a client bitch at me that we needed to have tested our PDAs for better durability because hers kept breaking.

she kept dropping them in her kitchen...on tile...from counter height.

[attackgypsy.livejournal.com]

I used to do help desk for a large jewelry company. The one that does the jewelry counter in some of the large high end department stores.

We had one guy, from Florida, who was in corporate security. He said he had a storm, and the laptop was shorted out by lightening. Ok, this might be possible. We had him send the laptop in, and sure enough, it was shorted out, so we sent him another one.

For about a year and a half, we had lots of problems with him. Constantly putting unauthorized software on. Stuff that really messed up our own propritary stuff. So bad we warned him that if we found it on there again, we would refuse to do any more support for him.

Well, about 3 months later, he calls up and says he had another storm, and, sure enough, this laptop was shorted out too.

*DING DING DING DING*

Ok, I made up something about a new policy saying that it had to be sent to the tech personally. Of course, I told my boss my suspitions, and some of the case history, and he had no problem with it.

Got the laptop in. It was definately inoperable. But it looked like he dropped it down a flight of stairs. I knew in 10 seconds of opening the box what the truth was. The case had wood slivers inbeded in it. He definately dropped it down the stairs.

I called my boss over and showed it to him. He picked up my phone, and conferenced called the Director of IT and the CIO. I was told during that call to lock down his email and change his passwords. We only do that when someone is fired.

I did all of this during the phone call, and just before it ended, I said "Done! Bye Bye, Lighting Boy!" Everyone got a laugh out of that, including the CIO.

[megpie71.livejournal.com]

Ah, another eedjit who needs to be taught the difference between "polite" and "stupid". People keep getting them mixed up for some reason.

Polite means we'll believe your daft explanation of your problems the first time. After all, it may well have happened that way, and who are we to argue. It doesn't mean we'll keep accepting your dumb explanations (or your careless behaviour). That's stupid. Very few companies can afford stupid.

Of course, going absolutely whacko at the tech on the other end of the phone goes beyond stupid into "moronic", but that's a separate rant.

[taleya.livejournal.com]

Completely OT, but Icon LOVE.

Kerr Avon..the ultimate BOFH

[alysania.livejournal.com]

Sounds like a guy that I support - he claimed that the cracked display on his Blackberry was caused by the holster, not his negligence. Naturally, my company bent over backwards and replaced it at our expense, not his. *SIGH* There's just no way that the case can cause that damage.. it's supposed to PROTECT the device, not destroy it.