'nother question for the peeps
Oct. 18th, 2005 01:09 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
jahbulon.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI've told y'all about the current problems here. Not much has changed but I still don't care so, from a personal perspective at least, s'all good.
Anyway, due to this messy situation, we are having to lie to our customers about a lot of things. Webmail doesn't display HTML properly, so we send them browser maintenance docs (clear cache, remove proxy etc). The official wait time for escalations is 48 hours, but we know for a fact that it'll take at least a week for it to even be looked at.
Once upon a time I might have felt a twinge of conscience every time I sent a filthy document of lies and misinformation to a customer, now its par for the course.
Question: What is the most heinous lie you have ever been forced to tell customers? What did your managers or higher-ups tell you to tell them that raised your hackles and almost made you side with the customer? (almost)
Anyway, due to this messy situation, we are having to lie to our customers about a lot of things. Webmail doesn't display HTML properly, so we send them browser maintenance docs (clear cache, remove proxy etc). The official wait time for escalations is 48 hours, but we know for a fact that it'll take at least a week for it to even be looked at.
Once upon a time I might have felt a twinge of conscience every time I sent a filthy document of lies and misinformation to a customer, now its par for the course.
Question: What is the most heinous lie you have ever been forced to tell customers? What did your managers or higher-ups tell you to tell them that raised your hackles and almost made you side with the customer? (almost)
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Date: 2005-10-18 02:38 am (UTC)I also worked for a bank who didn't have compatible end user software for Windows XP. This was three years ago. 0_o People would - rightly, IMO - bitch and moan about it, and we had to lie and say it would be a "few weeks". When it was released on the site, it crashed the 486 the site was probably running off of and we had to lie and say it had been removed for "further testing". A week later people were calling in reporting dozens of bugs (random freezes, weird output etc etc etc) so the software was taken off again...
Wonder if they ever got their shit together?
PLUS: love the icon. Eliza Dushku is my future wife...
no subject
Date: 2005-10-18 02:40 am (UTC)