No i will NOT fix your computer

[lions-tambua.livejournal.com]

Me: 'company' Enterprise Support, my name is 'myname'. how can i.....
Customer: *interrupts* Hello ? am i in the TECH-Hotline ?
Me: Yes, youre in the technical suppor...
Customer: *interrupts* what was your name again ? can you spell that please ?
Me: *spells the name*
Customer: ah. thank you. my customer number is xyz12345. Please send an tech that fixes my computer! thanks!
*hangs up*
Me: hello ?? aeh.... oooookay ? *headdesk*
--------------------
2 days later, i already forgot that call:
Co-Worker: Hey, theres one of your customers. didnt have an serial-number, but your name. wants to talk to you.
me: ok. transfer. thanks
Customer: Hello, Mr 'myname' is that you ?
me: yes, its me. how can i help you ?
Customer: i told you two days ago that i need an tech! Where is he ?
Me: Oh, yes i remember. well, you hung up so quickly that i could check your details. first, i cant check the customer number. i need the serial number of the server. 2nd i need to check the adress and the name to make sure you....
Customer: *interrupts* ok. serial Nr is 'sn-#' and my adress is 'adress' i expect the tech to be onsite tomorrow!
*hangs up again*
me: *FREAKOUT!* GRRRRRRR!!!! (sn-# was wrong btw)
------------------
No phone number, no name. but already the customer number and checked this one with those who CAN access those number. checked phone-numbers for that company and got the person after about 10 minutes of getting transfered.

Customer: yes ? any further informations you need ?
me: alright. if you hang up now again, i wont call you back and you wont get an tech! we have to check what the problem is and a few other things before i can send anyone.
Customer: Oh. so youre NOT sending an tech ?
Me: not until i know whats the problem
Customer: the computer isnt working! but if you refuse to send me an tech, i'll contact your management. bye
*hangs up again*
Me: *claws@desk*
----------------
2 hours later, management phoned me and had to laugh about that story. management called customer back and found out they dont even have an SERVER. its an problem with an system that is an completely different department.

SOME PEOPLE ARE JUST STILL ALIFE BECAUSE ITS ILLEGAL TO SHOOT THEM!

Comments

[cirobi.livejournal.com]

oh wow. not being able to understand what you're talking about or not giving the correct info when asked are tame compared to this one. sheesh. ya just don't DO that to anyone especially someone you're asking for help from. apparently they never learned any ettiquet rules growing up.... ya know the basic ones everyone finds out when they're oh say 3 yrs old or so (in most cases)

[lions-tambua.livejournal.com]

well... just need some cooling-off then and iam perfectly calm again ;)
such idiots ... i mean, wtf ? i cant drive to the garage with my car, tell them they should repair it and drive home again, driving back the next day complaining its still not fixed *G*

[cirobi.livejournal.com]

hehe yea. that kind of behavior is completely infantile. how they managed to survive life thusfar is beyond me. =p

[scottish-alth.livejournal.com]

They became Management I gather.

[cirobi.livejournal.com]

haha, oh yea... the idiots do tend to rise to the top in most cases.

[jahbulon.livejournal.com]

fucking word

[starblazr.livejournal.com]

things like this make me think in ways that remind me that I'm not "Customer Service Friendly" as some of my previous employers have said.

Thank $diety that my current job requires me to be a gnome in the back room, only to be called out when problems arise, with little contact with the users.

[lions-tambua.livejournal.com]

COOL! :) need an co-worker ?

[cirobi.livejournal.com]

hehe yea. i'm eternally greatful that my only interaction with our user base is for onsite calls but most of my work is in my own office. =D

[lions-tambua.livejournal.com]

oh. they seem to get everything they want.
everywhere but here *eg* i can be quite evil with such dorks...

[cirobi.livejournal.com]

that's one of the joys of tech support. there are sneaky ways of getting back at idiots. =D

[lions-tambua.livejournal.com]

*sighs happily* thats SO RIGHT :)

[cirobi.livejournal.com]

=D

it's somewhat kin to "if you tailgate me i'll just drive slower to piss you off *ease off the gas and slow to a crawl*" oh man, now i want to just be evil to someone for shiggles

[jecook]

I've been known to drive erractically ON PURPOSE to make people back off.. and it work too... ::snicker::

And people ask me why I call my car the Doom Cruiser...

[cirobi.livejournal.com]

LOL that's awesome! i always love going through construction zones at or just above the zone speed limit. i'm semi-paranoid about cops since i really can't afford the high cost of tickets. so... i usually get some jackass tailing me. i promptly go below the zone speed limit which tends to be rediculously slow anyway. the technique doesn't work very well on back roads though. most people will just ignore the double yellow line and pass anyway.

[dysan27.livejournal.com]

My friend would do that with his motercycle if he felt some one was too close. He'd just start weaving back and forth still in his lane, so still compleatly legal, but looking entierly unsafe. They would usualy give him some more room after that.

[ihateemo.livejournal.com]

if you hang up now again, i wont call you back and you wont get an tech!

Nicely put! I would have said that the second time. And not called him back at all. Fuck those people.

[lions-tambua.livejournal.com]

well ;) thats just nice old me ;)

[the-s-guy.livejournal.com]

Meh... either they learn, or they don't. Either way, no point in stressing out about it.

[dangermouse74.livejournal.com]

man that would seriously piss me off