Why do lie? Do they think I won't know?

[psmylie.livejournal.com]

Ok, here's one for the record books.

Got a call the other day from one of my users who was having problems booting up. Just for the record, this particular user is a pain in the ass who thinks that my tech group is a pack of morons. She honestly thinks she knows more about support then we do (which raises the question, why is she calling for help?)

Anyway, to get back to my story, the user can't boot. She's getting a "Non-system disk or disk error" message. "A-ha!" I think to myself, "An easy one!"

"Pop the floppy disk out of the drive and reboot," I tell her.
"There is no floppy in the drive," she responds
"Ah... are you sure?"
"Yes. Absolutely sure."
"Could you hit the eject button for me, just to make sure?"
"Ok, I hit the eject button and there was no disk."
"Hmm... I'd better stop by and take a look."
"Oh, only if it wouldn't be too much trouble," says she, dripping with sarcasm.

So I stop by her desk. What's the first thing I notice?
There's a goddamned floppy disk in the fricken' drive. Of course.
I pop the disk out, CTRL+ALT+DEL, and lo and behold, it works just like it's supposed to.

"You know," I told her, "It would have saved me a trip if you would have done what I asked you to do."
"Well, it shouldn't have mattered," she replied, "I knew it had to be broken because I couldn't switch to my C:\ drive and start Windows manually."

At this point, my brain shut down. I simply couldn't handle how many things were wrong with that one statement. Like, how she probably last did that on Windows 3.1, and even then it wouldn't have worked without a DOS boot disk. And how that wouldn't have mattered anyway, since we are on NT. And how that doesn't excuse her outright lying to me in any case.

Once I got over being mad, though, this made a great story for the rest of my group (all of whom hate this person as much as I do). We laughed the rest of the day away.

Comments

[bigsexxxy.livejournal.com]

I like the story about the executive assistant who kept claiming their floppy drive was broken due to the 3.5 disks constantly losing data. When the tech showed up for the third time, she showed him where she was keeping the disks when not in use: On the door of her refrigerator.