Why do lie? Do they think I won't know?

[psmylie.livejournal.com]

Ok, here's one for the record books.

Got a call the other day from one of my users who was having problems booting up. Just for the record, this particular user is a pain in the ass who thinks that my tech group is a pack of morons. She honestly thinks she knows more about support then we do (which raises the question, why is she calling for help?)

Anyway, to get back to my story, the user can't boot. She's getting a "Non-system disk or disk error" message. "A-ha!" I think to myself, "An easy one!"

"Pop the floppy disk out of the drive and reboot," I tell her.
"There is no floppy in the drive," she responds
"Ah... are you sure?"
"Yes. Absolutely sure."
"Could you hit the eject button for me, just to make sure?"
"Ok, I hit the eject button and there was no disk."
"Hmm... I'd better stop by and take a look."
"Oh, only if it wouldn't be too much trouble," says she, dripping with sarcasm.

So I stop by her desk. What's the first thing I notice?
There's a goddamned floppy disk in the fricken' drive. Of course.
I pop the disk out, CTRL+ALT+DEL, and lo and behold, it works just like it's supposed to.

"You know," I told her, "It would have saved me a trip if you would have done what I asked you to do."
"Well, it shouldn't have mattered," she replied, "I knew it had to be broken because I couldn't switch to my C:\ drive and start Windows manually."

At this point, my brain shut down. I simply couldn't handle how many things were wrong with that one statement. Like, how she probably last did that on Windows 3.1, and even then it wouldn't have worked without a DOS boot disk. And how that wouldn't have mattered anyway, since we are on NT. And how that doesn't excuse her outright lying to me in any case.

Once I got over being mad, though, this made a great story for the rest of my group (all of whom hate this person as much as I do). We laughed the rest of the day away.

Comments

[hoffman-log.livejournal.com]

How the >>HELL<< does someone miss a floppy, in the floppy drive!?

I'm actually curious what she hit thinking it was the eject button. Or if she's half the bitch you make her out to be, she probably did nothing just to be a pain in the ass...

_MaH

[nirvanaqween.livejournal.com]

haha mabye she doesnt know what a floppy disk is..
i wouldnt put it past this one. mabye she hit the eject button the cdrom.

hahha

im so glad im not doing tech support anymore..
i havent spoken to an EU or (EL end-loser) as i call them since December 3, 2002!!

Hell fuck yeah

[macdhomhnuill.livejournal.com]

Those are the people who either should be banned from ever touching a computer or just shot on site.

[rhonan.livejournal.com]

Sounds like the customer I had to argue with for five minutes solid to get him to actually check with his eyes to see if the phone line was plugged into the modem because he *knew* that it was. You all know what he said after he finally looked.

[gaymafiakingpin.livejournal.com]

At least you have the ability to walk up to the computer and show the person what an idiot they are. In a regular tech support situation that call would have lasted for hours, most likely, and the customer would have never admitted that there was a floppy disk in the drive. If the problem would have ever gotten fixed the customer would have said that they found the problem and have fixed it, whereas the tech was just spinning their wheels.

It really makes ya hate people, don't it?

[chaobell]

If I had a nickel for every time I've had to pop a damn floppy out of someone's drive in this office...well, I'd have a bunch of nickels.

[psmylie.livejournal.com]

Nickels are good for the soda machine :)

[bigsexxxy.livejournal.com]

I like the story about the executive assistant who kept claiming their floppy drive was broken due to the 3.5 disks constantly losing data. When the tech showed up for the third time, she showed him where she was keeping the disks when not in use: On the door of her refrigerator.