(no subject)

[harry-whodunnit.livejournal.com]

Them: "The firewall's having a spaz. How mission-critical is internet access for your department?"

Us: "...what exactly do you think it is we do here on the internet support helpdesk?"


Answer: very very critical. The company doesn't give us resources or documentation as such, it gives us links to resources and documentation that other ISPs provide for their customers. To those like me who've been here a while it's no big deal, but the noobs tend to panic a bit without their screenshots.

Comments

[redqueenmeg.livejournal.com]

Heh, that reminded me of when I used to work at an outsourcing company. The HP/Compaq techs didn't have Internet access on their computers. Real useful.

[geekgrrl-ca.livejournal.com]

I'm suprised they don't take one tech off the phone for one week, give him a copy of a free os like freebsd or linux and have him make resources for the support team. It would save them a bundle on bandwidth costs alone never mind the other stuff like reliability etc.

[harry-whodunnit.livejournal.com]

They would have stopped you at 'take one tech off the phone'.

[geekgrrl-ca.livejournal.com]

Can't see the forest for all the trees

[ihateemo.livejournal.com]

Anything that makes sense is automatically discounted in this kind of environment. Surely you know that? :)

[geekgrrl-ca.livejournal.com]

The company that I worked for must have had a fit of sanity then.

=P

[abstrak-tokatl.livejournal.com]

you work for at&t don't cha?

[valiskeogh.livejournal.com]

http://www.modemhelp.net

[d0rx0r.livejournal.com]

I used to work with the guy that made that site.

[valiskeogh.livejournal.com]

sweeet, excellent site, use it quite often!

the way the screenshots are done is simply superb

[ihateemo.livejournal.com]

I have that bookmarked. Great site.

netfaqs.com is also a fine site for n00b techs.