(no subject)

[harry-whodunnit.livejournal.com]

Them: "The firewall's having a spaz. How mission-critical is internet access for your department?"

Us: "...what exactly do you think it is we do here on the internet support helpdesk?"


Answer: very very critical. The company doesn't give us resources or documentation as such, it gives us links to resources and documentation that other ISPs provide for their customers. To those like me who've been here a while it's no big deal, but the noobs tend to panic a bit without their screenshots.