A support request

[byh.livejournal.com]

Category: "Communications and messaging"
Severity: "Critical, impaires/disables functioning"
Current Workarounds: "None"

Description: When talking on ICQ it is impossible to send or see any smiley images.

...

I wonder what is going to happen if I include this in IT department task schedule as a critical issue. Too bad I am not that evil because I can imagine our Chief Executive when he sees it.

Comments

[c0c0c0.livejournal.com]

Ya, I will get right on that one...

[redqueenmeg.livejournal.com]

I wish you were that evil and that you would tell us what happened next! :D

[trixtah.livejournal.com]

And I love it when something like that is logged as critical, you don't notice that fact immediately because it is such a stupid call, you put it on the "I'll get round to it in about a week" queue, and then your SLAs go down the toilet...

I think you should include it in the task schedule and then point at the idiot that logged the call when your boss objects. Maybe then fewer people will stop sending you such crap (or at least prioritise the crap correctly).

[lions-tambua.livejournal.com]

good hint!
the LED on my USB Stick dosnt blink any more!
It still works but that shiny blinking thingy isnt there any more!
Sev. 1!!
that needs to be fixed! the whole company has productivity-stop due to that issue! *g*

[firewallender.livejournal.com]

LOL

[byh.livejournal.com]

I had it with mouse wheel.


-"Please come, we have a problem"
-"What it is?"
-"Come here and I'll explain"
-"I am too damn busy. Don't you notice that Internet connection is down?"
-"Okay, come as soon as possible. Mouse wheel doesn't work and it is hard to browse documents"

[five minutes later]

-"Come to me!"
-"I come when time permits."
-"When?"
-"WHEN I GET THE SERVER UP AND RUNNING"
-"When exactly it is going to happen?"

Being nervous enough with server failure I suddenly realized that I want to hit her with some heavy object multiple times.

[the-s-guy.livejournal.com]

It wasn't the CE who logged it originally, was it?

[byh.livejournal.com]

Yes, where it stands for Civil Engineer :)

Being techs themselves but also standing so far from IT as possible these are real pain in butt. At least in our office.

[jecook]

Reminds me of a hard lesson that we taught an entire helpdesk about proper severity levels when opening tickets. (I used to work a temp job as a ticket dispatcher for a larger aerospace company waay back in '97)
I'll see if I can't find the paper copies of the ticket (and the one it refered to) and OCR them for your veiwing pleasure tonight.

[byh.livejournal.com]

That would make a great post for the community. Hope to see them soon.

[megpie71.livejournal.com]

I would suggest a workaround for this, but it involves connecting a large and heavy hammer at a certain amount of speed to the back of the head of the person who submitted it. It would solve the problem, by removing from the gene pool an idiot who obviously can't figure out how to communicate without smileys.

Of course, if they've already bred, it means you'll have to go and check out the kiddies too - hopefully they've inherited at least some genes from the more sensible side of the family. Although...

Ah, just nuke the site from orbit.

[byh.livejournal.com]

Well. Somehow our chief shares the same opinion. Except he wants the hammer to be wooden so they won't have to collect money for furnerals.