Racist posts

[geekgrrl-ca.livejournal.com]

Racist posts will not be tolerated. It shouldn't have to be commented on. Even though I've lost a contract or two to overseas out sourcers (I'm not bitter, really) it does not warrant remarks such as those left by fiercekitty. It is the nature of capitalism, which many of us enjoy the benifits and detractions of.

PS. As far as I know the Dell support center in Canada only supports French, laptops and corperate accounts. You want you support to be of a certain country then buy products where the support is in the country you want it in.

Comments

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[tsutton.livejournal.com]

Thank you for removing it.

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[firewallender.livejournal.com]

I didn't even see it... was that today?

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[tsutton.livejournal.com]

Yeah, only for about 15 mins or so and it got zapped.

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[kalidor.livejournal.com]

That's what I call a good efficient mod!

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[compwizrd.livejournal.com]

I'm one of those that would require an English speaking person, as I am deaf, and any type of accent makes it basically impossible to deal with that person.

Doesn't matter though, as Dell's email support always tells me to call them, even after I point out I'm deaf and can't do that.

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[annamaryse.livejournal.com]

Most of those people are trained with extensive speech classes to be linguistically native sounding for either US or UK.

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[geekgrrl-ca.livejournal.com]

That's funny, Dell email support was mainly staffed by people who were deaf or had other speach difficulties. Granted when I've filled certain email positions I could only answer emails with (mostly) canned responses. ie, when I was filling in for the billing email queue (I was on the tech phone queue) and I received a tech request I had to send a canned response to contact our techsupport either via phone or email and provide the contact information. Even for something simple.

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[redqueenmeg.livejournal.com]

I used to do Dell email support. But then my job got sent to (country that shall remain nameless). ;)

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[ladynisa.livejournal.com]

So they posted ON this journal to get dell canadian tech support? Wow, that must be an exceedingly stupid person, as it says right on the front of the LJ userinfo this is NOT a tech support LJ. Supid bitch.

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[fiercekitty.livejournal.com]

Actually, I posted to ask if anyone knew how to get to a certain call centre through the dell phone system, since I know it's possible with HP, having worked in one of their call centres.

I am not exceedingly stupid. I work in the IT department of a major publishing firm. I am simply tired of being recited a script time after time, and in my experience, Canadian/American agents are more capable and competent.

Believe me, if I could replace my nic, screen, and power supply myself, I would.

But thanks for calling me a stupid bitch before actually knowing what went on.

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[fiercekitty.livejournal.com]

wtf? They weren't racist comments at all. If the agents had been of british nationality, they would have been british incompetent agents.

the SEVERAL Dell support centres in Canada support everything Dell makes, actually, and mostly to US customers. I used to work in one of the call centres that supported Dell (and a number of other OEMs), which is how I know.

I think the deletion was maybe a little hasty. Anyone who resets my bios to the default factory settings without first telling me that's what he's doing first (giving me the opportunity to look through and see what personalised tweaks I've made) deserves my wrath.

I suppose qualifying someone by their nationality is what prompted the deletion, but if I had said someone was a british cockup, is that also racist? would that have gotten my post deleted? how about this (http://www.livejournal.com/community/techsupport/811670.html) poster - had they referred to the woman as an "impatient, offensive, American bitch", would THEIR post have gotten deleted?

The fact remains that I've never gotten competent support from agents in call centres in India, and have always gotten competent, friendly, fast, and helpful support from agents in Canada or the USA.

(frozen) Trying to be a voice of reason, here...

[fragbert.livejournal.com]

Regardless of what you believe was racist or not, the simple fact remains that you posted to the WRONG community.

Since you didn't read this community's info, I will sum up:

This is a community for Tech Support workers to commiserate and bitch about users --- how they won't follow directions and lack basic common sense, for example.

You're looking for REAL TECHNICAL SUPPORT on a computer issue. We don't provide that here.

Try tech_support.

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[geekgrrl-ca.livejournal.com]

Maybe you should post in bad_service instead. The other poster did not attach race, ethnic origin or nationality to the person, therefore it's not racist and the point is moot.

Asking you how you would like it in reversed positions is pointless (you just wouldn't understand) so I'm not going to bother.

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[fragbert.livejournal.com]

I'm sorry, I forgot one thing.

It is indeed a moot point as to the potential disposition of the post referring to someone as in "impatient offensive bitch," since no racial or national epithet was included. One might ask what would have happened if Germany won WWII; it doesn't matter since it never happened.

I think that we've all seen that impatient, offensive bitches need no race or nationality - they come in all sizes, colors and shapes.

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[valiskeogh.livejournal.com]

damn, i missed the entire party...

next time...

although i would like to see the original post, course it's not necessary.

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[infy.livejournal.com]

You and me both. But I think we should be glad we missed the original one, and probably would have been better off missing the entire regurgitation of it in this posting.

*pulls out a soapy bottle brush, inserts it into my ear and scrubs away the stupidity from my brain*

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[geekgrrl-ca.livejournal.com]

I should have kept a screen shot, being at work and on a call at the same time it slipped my mind.

(frozen) The original post:

[jecook]

Because I have it was about to post it when it got spanked.

"Does anyone here work in a Dell call centre? I'm having three hardware problems with my laptop (power supply, nic, and screen) but the last five times I've called I've gotten indian ****heads. Is there any way to bypass these guys*? Could I ask for a supervisor and keep asking for supervisors until I find someone located in the US or Canada?

If I knew enough french I'd just go into the french queue :( But they talk way too fast (I already tried, haha).

*With HP USA, when it asks for the first two digits of your case id, you can put in "95" and get the call centre in Belleville, Ontario. If they're not red queue, anyway. 91 is the indians, if you ever want to talk to them.

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[jecook]

>> last five times I've called I've gotten indian ****heads

Do you really need to call them that?

Often when I got contact with an Indian man/woman, they were helpful to me.

(frozen) Comment queen!

[jecook]

Not that it offended me personally (I've a skin roughly the thickness of "B" class armor used on battleships), but yeah, the post could be deemed offensive.

And yes, this was _not_ the community to post it to...

RTFM, Please drive thru. NEXT!!

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[geekgrrl-ca.livejournal.com]

I knew this would become a hot topic, and left it open for a reason, I had thought fiercekitty would get the point but she hasn't. fiercekitty, if you had said something along the lines of "I have difficulty dealing with the the agents located in India" instead of "Indian fuckheads" your post probably would have stayed up. Even after all the comments made by the rest of the community that pretty much said the same thing, you still didn't get the point. I'm not here to change you, I don't care about what racist comments you think as long as you keep it to your self.

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[hamilton.livejournal.com]

is it racisim, humor or are we just a little overboad on the pc?

http://www.illwillpress.com/tech.html

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[jecook]

OK folks, shows over. I'm freezing it beause it's just getting down to mud flinging here.

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[jecook]

Miss geekgrrl_ca care to lock comments, or do you want the shot to keep going?

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[katyism.livejournal.com]

I never saw the original post, but I've found this to be true. If you can't understand the support person you're talking to, ask for a supervisor. Politely. If you can't understand the supervisor, ask for their supervisor. Politely. It's worked for me. I didn't have to fake being angry at the consultant or anything, and eventually I got to talk to someone who could understand me and I could understand them, and they handled my problem effectively. Not to say the consultants I couldn't understand wouldn't have been able to handle my problem, but there was a communications barrier. My point is there are polite ways in every support structure to request and get the support you need without having to worry/compliain/be a bigot about how different the foreign/different colored/different languaged consultant.

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[oggsmith.livejournal.com]

well said old chap well said