Daily *headdesk*

[darkblade1.livejournal.com]

You know, my job would probably be easier if I had some great tools to work with.

The thing that stresses me out on a daily basis is this demonic Remedy Ticket tracking system. I swear, it crashes on me at least 2-3 times a day.

The solution to fix it is to close it and reopen it back up.

Here's an idea...how about we get rid of remedy and not to use it? I remember the good old days where we would use it, give the # to the customer and not have to worry about crashes.

Now they've screwed it up royally where it can write to the account software, check signals on the modem, and give us Work order history, and them some.

My hands aren't broken. I could do all of these tasks better without remedy...

and quicker too!

Whoever made remedy...or updated with all the "new and improved stuff" needs to go screw themselves.

That is all.

Comments

[kailiia.livejournal.com]

ouch.. we use a ticketing system at my work by Seible.. it is horribly bastardized... we cannot click the back button (web beased) in the browser or it crashes... we also can't hit enter to search.. have to use alt enter.. (enter alone doesn't do anything)

it is very very odd...

[geekgrrl-ca.livejournal.com]

Sounds like the same software we use, when we first started using it 2+ years ago it had the nick name "iCrash" because it crashed at least once a call. notes were kept in note pad until you had a minute to enter them all in at a stable moment.

[siggy-lxvi.livejournal.com]

We use siebel, too, but we can use the "enter" key to search. Still can't use the back button, though.