(no subject)

[das-prompt.livejournal.com]

Customer question of the day:

Customer calls in, DSL down. We do all the troubleshooting, find an issue with the line. I get the user's availability, schedule a dispatch a couple days out. As we're wrapping up, the customer asks, "OK, so they'll be here on Tuesday. Is there a way you can turn the DSL back on until then?"

OH! Why didn't you just ask in the first place?!?!

Comments

[rhonan.livejournal.com]

Hey, at least he didn't ask you to send him the Internet on a CD.

[tadiera.livejournal.com]

And then, of course, when you said no.... they got upset?

[das-prompt.livejournal.com]

Nah, I've got my "politely making them feel like an ass" responses down pretty well.

[tadiera.livejournal.com]

Man, the customers we had... I could make them believe anything I wanted them to.... except when it came time to 'No, your internet will not be back for a couple of days'.

[redqueenmeg.livejournal.com]

I got another one kind of like that today--usually I get several a day--"I know the network is down in my area, but I just want my email! All I want is my email! Can you fix my email?"