OH just go and die already

[redqueenmeg.livejournal.com]

Yes, this is the kind of respect I am afforded on a daily basis.

CLIENT: I can't get to Hotmail.
ME:  From the Intranet?
CLIENT:  Right.
ME:  That's working as it's intended to, then. 
CLIENT:  So you won't unblock it for me?
ME:  I can't.  Most of the viruses the company gets are from people opening other mail accounts on the Intranet.
CLIENT:  Oh.  OK, then, thanks.
ME:  May I have your employee number so that I can log the call?
CLIENT:  (silence)
ME:  Or your username, I can look you up that way too, if you prefer.
CLIENT:  That's OK.
ME:  Or even your name?
CLIENT:  That's OK.
ME:  May I please have some way to look you up?
CLIENT:  That's OK.
ME:  I need to be able to look you up so that I can log the call.
CLIENT:  That's OK.
ME:  It has nothing to do with KEEPING TRACK OF YOU, if that is what you're concerned with.  It's only for billing.
CLIENT:  That's OK.
ME:  You're refusing to give me your information?
CLIENT:  That's OK.
ME:  May I PLEASE have some way to look you up so that I can do my job?
CLIENT:  Well, if you're not going to help me then I don't need to help you.
ME:  I need some way to look you up so that I can log this call.  I provided you with the information you needed, can I please have the information I need?
CLIENT:  That's OK.  (click)

 

x-posted to customers_suck

Followed by a guy who insisted that he was connecting to the Internet "using Panasonic," and then amended his statement to say that he meant he was using a "Netscape cable modem."

Comments

[redqueenmeg.livejournal.com]

So apparently you can't tell the difference between me and someone who replies to my posts, either. Interesting.

Anyway, if you'd prefer I not post on the techsupport community anymore, why not just come out and say so?

[jjjiii]

I don't care what you do, but quit bothering me.

[redqueenmeg.livejournal.com]

How am I bothering you by posting a response to my original post and not, unlike you, mixing you up with someone else?

[jjjiii]

You're fueling a flamewar that I want no part in. Excuse me if I'm too stupid to keep track of the 60+ people I respond to every day.

[redqueenmeg.livejournal.com]

1. I don't see a flamewar.
2. I am not fueling anything, no matter what I am accused of.
3. If you want no part of it, whether or not it is a "flamewar"... I can think of an easy way to get out of it.