techrecovery | OH just go and die already (Reply)

Yes, this is the kind of respect I am afforded on a daily basis.

CLIENT: I can't get to Hotmail.
ME: From the Intranet?
CLIENT: Right.
ME: That's working as it's intended to, then.
CLIENT: So you won't unblock it for me?
ME: I can't. Most of the viruses the company gets are from people opening other mail accounts on the Intranet.
CLIENT: Oh. OK, then, thanks.
ME: May I have your employee number so that I can log the call?
CLIENT: (silence)
ME: Or your username, I can look you up that way too, if you prefer.
CLIENT: That's OK.
ME: Or even your name?
CLIENT: That's OK.
ME: May I please have some way to look you up?
CLIENT: That's OK.
ME: I need to be able to look you up so that I can log the call.
CLIENT: That's OK.
ME: It has nothing to do with KEEPING TRACK OF YOU, if that is what you're concerned with. It's only for billing.
CLIENT: That's OK.
ME: You're refusing to give me your information?
CLIENT: That's OK.
ME: May I PLEASE have some way to look you up so that I can do my job?
CLIENT: Well, if you're not going to help me then I don't need to help you.
ME: I need some way to look you up so that I can log this call. I provided you with the information you needed, can I please have the information I need?
CLIENT: That's OK. (click)

x-posted to customers_suck

Followed by a guy who insisted that he was connecting to the Internet "using Panasonic," and then amended his statement to say that he meant he was using a "Netscape cable modem."