maybe he/she just got tired of trying to distinguish between "modem", "computer", and "application"; Just list 'em all as "internet" and provide a step-by-step as to how to powercycle the "internet." Of course, this doesn't help the next lucky winner to receive a phone call from this putz.
Well, I've said a lot of stupid things in my years of working tech support. Then again, sometimes that's the only way to get the problem solved. After all, you have to speak to the customer in a way they can understand.
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Date: 2005-07-18 01:01 pm (UTC). . . sorry about that, guys.
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