headdesk

[mjkauffman.livejournal.com]

Me: "How can I help you today?"
Idiot: "Well my eTrans module has completely disappeared!"
Me: "It's disappeared? What specifically do you mean?"
Idiot: "It's not there anymore?"
Me: "Do you mean that the icon on your toolbar is no longer there?" (common enough, the toolbar icons can hide themselves sometimes when you don't mean them to)
Idiot: "No, the entire program is completely gone!"
Me: ...
Me: "Ok, that is a little unlikely, but lets go ahead and click on X, then Y, then Z. What comes up on your screen?"
Idiot: "The eTrans program window comes up."
Me: *uh-HUH* "All right, please click "Ok" to close that window. But the icon is not where is usually is?"
Idiot: "Yes! It's completely disappeared."
Me: "Ok, I want you to right click on the toolbar and then left click on the words 'customize toolbar'. Do you have the customize screen up now?
Idiot: "Yes."
Me: "Over on the right hand side where it says "available icons" do you see "eTrans submission" listed?
Idiot: "No."
Me: "You don't see it listed on the right hand side anywhere."
Idiot: "No it was over on the left hand side with the rest of the icons the whole time. I found the icon on the toolbar now."

*hangs up*

Fucking hell... I almost thought this was a prank, but this was a DOCTOR's office calling us for god's sake.

Comments

[methedras.livejournal.com]

Doctor's are the worst.

[krrayn.livejournal.com]

agreed. I cut my teeth on tech support at the helpdesk of a multi-site clinic, and physicians are the worst technophobes. Not that they're afraid of learning how to use the laptops provided to them, just that they have apparently much more important things to do.

(I'll still never figure out how they managed to run a receptionist's Win95 box on EIGHT megs of RAM...)

[ohhjuliet.livejournal.com]

Can you imagine that doctor in surgery? Heh. "We were going to do a bypass, but the heart has completely disappeared..."

[krrayn.livejournal.com]

LOL

[nuadha-prime.livejournal.com]

I work at a retail help desk. I'm always getting this: "The system is completely down" when what they mean is "I'm unable to run [a particular function]." I always follow up the comment with "Does the PC have power?" "Can you access [program] on it?" "Yes." "It sounds like your system is up." "But I can't do [function]."

[geekgrrl-ca.livejournal.com]

I hate when dr's call... particularly when I ask their first name and they say "Doctor".