scream scream

[belovedcrown.livejournal.com]

The mail server crashed Friday morning. We rebuilt it from scratch while receiving complaints constantly that people wanted their mail NOW or they were going to sue. Sue! over email!

We finished the rebuild at 11am and rolled out the new server. Then, when we thought it was over, swarms of angry letters regarding lost email. Seems many customers were not downloading their mail as they are supposed to [it is a POP3 server after all] but leaving it on the server and logging in just with webmail to read it. Because they were sooooo angry, we did everything we could to recover the data from the RAID5 array that foobarred and put that email up on another mail server so they could get the recovered mail. Still not happy! They are furious over the 25 max recipient limit we have instituted on outgoing emails [because some clients were abusing the server and sending to 100's of bcc's.]

Calgon....take me away....far far away..to a sandy beach and warm water and malibu rum...

Comments

[daerlyn.livejournal.com]

A) computers crash. Just like when you sometimes have to reformat your drive. Guess what a server is? A really big hard drive. Of course, we probably take better precautions than you to avoid this scenario, but we don't live in a perfect world, do we?

B) read the TOS. You can't sue us because of hardware failure. If you don't like the service, cancel and get the hell off my phone line.

C) SPAM IS ILLEGAL (and probably against the TOS as well). Chill the fuck out.

Ah, the things I'd like to say.