scream scream

[belovedcrown.livejournal.com]

The mail server crashed Friday morning. We rebuilt it from scratch while receiving complaints constantly that people wanted their mail NOW or they were going to sue. Sue! over email!

We finished the rebuild at 11am and rolled out the new server. Then, when we thought it was over, swarms of angry letters regarding lost email. Seems many customers were not downloading their mail as they are supposed to [it is a POP3 server after all] but leaving it on the server and logging in just with webmail to read it. Because they were sooooo angry, we did everything we could to recover the data from the RAID5 array that foobarred and put that email up on another mail server so they could get the recovered mail. Still not happy! They are furious over the 25 max recipient limit we have instituted on outgoing emails [because some clients were abusing the server and sending to 100's of bcc's.]

Calgon....take me away....far far away..to a sandy beach and warm water and malibu rum...

Comments

[c0c0c0.livejournal.com]

...or when they do download their mail to their client and they hose their OS, and after they rebuild it they complain because of the mail they lost.

Or they blame us for their OS / (mis)configeration issues...

[rwmidl.livejournal.com]

My response when people get upset about loosing their email..."it's just email".

Lost Mail Server

[dario.livejournal.com]

Actually many people are getting very serious about their e-correspondence and expect that holders of their content have ultra fail safes for their data.

One of the fastest growing products of the company I work for is Archiving Solution for eMail.

Re: Lost Mail Server

[oddball42.livejournal.com]

actually get someone who has the phat scriptwriting skills its a simple thing with a *nix platform...


then again i am seriously biased, as my non nix email was either groupwise (stable but anoying) or ms exchange (wich i hated)

[daerlyn.livejournal.com]

A) computers crash. Just like when you sometimes have to reformat your drive. Guess what a server is? A really big hard drive. Of course, we probably take better precautions than you to avoid this scenario, but we don't live in a perfect world, do we?

B) read the TOS. You can't sue us because of hardware failure. If you don't like the service, cancel and get the hell off my phone line.

C) SPAM IS ILLEGAL (and probably against the TOS as well). Chill the fuck out.

Ah, the things I'd like to say.

[oddball42.livejournal.com]

you can make some seriously secure and stable email, so that if it dies you can have a seemingly flawless failover, this is expensive and given the majority of the world's "its just email" its not really that important. if i were to offer an email solution i would make it frigteningly safe, and charge appropriately for it. i feel your pain. we just retired an email domain and the server that went with it. after two months of warnings people still are annoyed cause they didnt do anything and lost email. nevermind we have moved em to a bigger better fast and more reliable and secure mailserver.

feh. learn to take some responsibility folks