People who just... don't even try.

[kabuthunk.livejournal.com]

Me: Ok, can you click on "mail" at the top of the screen?
Cust: *after a half-second* Nope, can't see mail there. Doesn't say mail. Has a lot of things up there, but nothing says mail. Nope, can't see mail. *after another half second* Nope, mail's not there.
Me: Do you see the Comcast logo at the top left?
Cust: Yeah.
Me: What does it say right underneath that?
Cust: Oh, THERE it says mail, yeah.


I mean c'mon... I'm not asking you to type in a dozen commands in DOS or do a million things in the control panel. All I want you to do is turn your eyes ever so slightly upwards, and to the left of the center of the screen. Not exactly a difficult task. At least PRETEND to attempt to follow instructions.

God, that whole call I felt like I was walking a very stupid, half-dead dog down a path. He couldn't do even the slightest thing without me describing EXACTLY where it is, including everything around it, it's exact size, colour, followed by repeating it at least 5 times.

Comments

[teriwyn.livejournal.com]

Yeah. That sounds like the typical Comcast user, alright. Funny to see that they haven't changed. And to think -- I'm considering going back there. *groan.*

I'm sad. Your location isn't listed in your journal, so I can't try to guess what call center you're at.

Oh well. Consider this good-luck for you to have a great day. Because, you know -- you'll need it.

[bekscilla.livejournal.com]

We have two blue systray icons - one with a yellow squiggly line, and one with a white letter i on it (which gives all the SOE Information). I tell them "the blue circle down near the time, with the white letter i for information." The amount of people who open the other one, astounds me.

Then, I ask them to tell me the computer name. Which apparently is not visible until I tell them it's the fourth line down.

[ozdeadmeat.livejournal.com]

Thats why we have to hand our fire-arms in at the door when we come to work at our call center.