People who just... don't even try.

[kabuthunk.livejournal.com]

Me: Ok, can you click on "mail" at the top of the screen?
Cust: *after a half-second* Nope, can't see mail there. Doesn't say mail. Has a lot of things up there, but nothing says mail. Nope, can't see mail. *after another half second* Nope, mail's not there.
Me: Do you see the Comcast logo at the top left?
Cust: Yeah.
Me: What does it say right underneath that?
Cust: Oh, THERE it says mail, yeah.


I mean c'mon... I'm not asking you to type in a dozen commands in DOS or do a million things in the control panel. All I want you to do is turn your eyes ever so slightly upwards, and to the left of the center of the screen. Not exactly a difficult task. At least PRETEND to attempt to follow instructions.

God, that whole call I felt like I was walking a very stupid, half-dead dog down a path. He couldn't do even the slightest thing without me describing EXACTLY where it is, including everything around it, it's exact size, colour, followed by repeating it at least 5 times.