[identity profile] crankyholly.livejournal.com posting in [community profile] techrecovery
Me: Thanks for calling. What do you want?

Cust: I haven't been able to get on the internet for several days.

Me: Sorry 'bout that. What's the modem doing?

Cust: It only has the top two lights on.

Me: Did anything unusual happen at the time time it quit working?

Cust: Well, we had a house fire. Could that have messed things up?

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