I FIGURED IT OUT!!

[liquidmercurial.livejournal.com]

**DISCLAIMER*****DISCLAIMER*****DISCLAIMER**
If any of you are from Northern California, this is not meant towards you because obviously you are smart enough to navigate to this site and read the technical jargon written here.
**END DISCLAIMER**

I have come to the conclusion that most of the stupid people have moved to either Northern California or Arkansas. It's obvious about Arkansas, but today was my epiphany about Northern CA. We had a fiber cut or something that caused a bunch of our numbers to go out in Northern CA. When I tell these people who call in (who BTW, have been listening to a recording for a while stating that there are several numbers out of service in Northern CA) they are shocked that their number is down. When I give them an alternate number, you would have thought I asked them to trade their first born child for a roudy adopted child or something. They ask, "Do I have to change it?" *sarcasm inserted from this point* "No, you can stay on a number that isn't working right now and continue to complain because you can't connect." *end sarcasm* Then when I tell them they can switch back to their original number tomorrow if they like and see if it's back up and running, they reply with, "Oh, that number will still be around? You're not getting rid of it?" *sarcasm inserted from this point* "No, whenever we have a problem with a number, we throw it away and buy all new numbers in that area. WHAT DO YOU THINK MORON!?" *end sarcasm*

Comments

[nix.livejournal.com]

oooooo, Why can't they listen to the recording and think about what it says at the same time, instead of preparing on just how whiney they will sound when I pick up the phone to tell them the same thing the recording has been telling them for the past 15 minutes. Strangly enough I find that they don't seem to listen to me much either.

So your saying I won't be online tonight?

Yes sir, along with several thousand other people.

So you can't do anything?

No sir, army's of technitions are allready swarming over teh CO, and I'd just get in the way.

Well your company stinks and I'd cancel if I didn't love your service so much..

sounds familiar

[9mm.livejournal.com]

When i was on the DHL Connect software support if the web server went down:
A) we would have to call the on site techs and TELL THEM the server was down
and
B) put out a global message with the exact words: We do not know the length of the outage.

And yet you get hundreds of ignant mafckers calling in asking:
Dumbass: I cant ship.
9:Yes the servers are down. There should have been a message on before you got to me.
Dumbass: Oh I never listen to those.

or

Dumbass: I heard the message. When will the servers be back up.
9: We do not know. We do not work on them.
Dumbass: So you dont know when they will be back up?
9:*gunshot in the background*

*lol*

[djenigma.livejournal.com]

oh, you just don't even KNOW.

i just moved back to ohio after living in arkansas for a year (what the hell was i thinking?!) during which time i did technical support for a major regional isp.

you haven't truly wanted to slit your wrists at the end of the day until you've attempted to provide technical assistance to a retired hillbilly with a 6th grade education and a $3000 pc (which to them is nothing more than a glorified web browser -- "what? you mean this here thing'll do more than just surf the net?").

homicidal doesn't even begin to describe the way i felt after dealing with some of these people...