techrecovery | (no subject)

I wish I worked at a callcenter that valued "Fixing the problem" over "Mollycoddling" when it comes to making the customer happy. I truly hate this crap we're supposed to do. I'm supposed to apologize for their inconvenience. I'm supposed to use their name three times. I'm supposed to use 'we' words. When I get the customer online, I'm supposed to take them to our website (which works 80% of the time) to prove route, or else it doesn't count.

Man, I can't be the only one on the planet who hates psychological crap like that. Maybe I'm just strange. I mean, I don't like it when my waiters touch me or kneel down next to me or give me a clevage shot in order to make me feel more like tipping. I'd rather have a meal that didn't take 45 minutes and was actually correct. Silly me, wanting what I actually fucking ordered, and judging the performance of my server by those criteria. Same thing with my computer. The rare times I have to call tech support for MY Dsl, I don't want to be apologized to. I don't want them to talk to me using my name as if they know me, as if we're buddies. I don't want them saying 'we' and 'let's'. I want the problem solved. That means I want to talk to the most knowledgable sonofabitch on the floor, if I can, and since I can't get that, then I want the guy who doesn't play that bullshit. Why? Because if he's still there while not doing that shit they tell him to do, then obviously he's good enough at actually FIXING PROBLEMS that they keep him around.

So each time my company yells at me and says I should do this, I try to do it with about 30% of my being, but if I miss it? Eh. Who cares. When 99% of my callers walk away with a solved problem, they don't really give a shit if I said their name or not.

I really need to work for a company that values RESULTS.

(*or her)