(no subject)

[das-prompt.livejournal.com]

I'm too tired for this today.

*****

Customer calls in, speaking in broken english with a Mexican accent. He's trying to send an email, and is being prompted for a password.

Customer: What is my password?

Me: I don't have access to that, but I can reset it for you.

Customer: But I'll lose my paragraph! It's very long and I don't want to make it again.

Me: Hold on, let's back up. What email program are you using?

Customer: Reply.

Me: "Reply" is not a program. Are you using Outlook, or...?

Customer: I hit the reply button.

Me: Are you using an email program or are you getting your email through the web?

Customer: Yes.

Me: No, which is it? Are you using a program like Outlook, or are you on our website?

Customer: Reply.

Me: OK, you're replying. Obviously you can receive email, which means you had to have your password sometime. How did you receive your email?

Customer: Someone sent it to me.

Me: Yes, I understand someone sent you email. And if you don't have your password, it's probably already in your email program, so if I reset it, you won't be able to receive your email unless you change it in the program.

Customer: Do you know my password and don't want to tell me?

Me: No. We can't see the password, we can only reset it.

Customer: I'll lose my paragraph!

Me: *silence*

Customer: I'll ask my son. *click*

Comments

[methedras.livejournal.com]

Hahahaha "reply".

[kingogre.livejournal.com]

We all need this awesome program named reply!

[kingogre.livejournal.com]

Then again I also remember the program named email for a mail cleint.. *sigh*

[chaobell]

I... wow. Speechless.

Note to self: stop thinking the lusers can't possibly get any dumber. That's why they're getting dumber.

[(Anonymous)]

The customer was Mexican; not stupid. Just because they couldn't understand the American's English, didn't mean that the man was stupid.

Geeze. You'd think as a Texan, you'd be well aware of these things.

Then again. Texans all sound like they're mentally retarded.

[chaobell]

And once again, John Gabriel's Greater Internet Fuckwad Theory holds true.

[linguafranca.livejournal.com]

I hate getting callers like that because they make me feel so ineffective. I have to remind myself after talking to one of them that there are some people you just can't help.

[varjosusi.livejournal.com]

oh, its plenty easy to help them. you just need a shotgun to put them out of their misery

[(Anonymous)]

Haha! The American way! Kill people who don't speak your language!

Congratulations! You're a Cogwheel of American Society!

[varjosusi.livejournal.com]

in response to some of you other comments as well...

Personally, I don't care what language you are speaking, if you call an english speaking tech support person, and don't make any sense, its not their fault. Its america. most people speak english.

And as to who I'd put out of their misery, are those I consider too damn stupid. Most of the people I consider to be this way are conservatives, but thats another rant. Those that call customer support and expect the support person to be able to do ANYTHING, or those that call and barely speak the language, yet don't even ask if there is someone there that speaks their language, I do want to hurt. Its not the tech support person's responsibility to know every goddamn language, or to automatically forward it to someone who does speak said language. It is the caller's responsibility, if they can't understand, to try to find some help. If its not available, well, too bad.

[normal1.livejournal.com]

lol when they do that I start breaking EVERYTHING down to the smallest word and speak veeeery slow, they eventually get the point and hang up.

[(Anonymous)]

Yes. Because that's what you should be doing with people who's first language isn't English. Help them understand the language instead of belittle them.

You Americans never fail to amaze me.

Money, Oil, World Power, Jesus, and Killing Civilians. All part of a hard day's work!

[normal1.livejournal.com]

Aren't you so brave posting anonymously - little whimp... - Regardless, My job is not to teach ANYONE how to speak english, thus, if you do NOT know the language learn it and THEN call.

[valiskeogh.livejournal.com]

HEY THERE!
i'm looking through old posts in tech_support, looking for stories
that i'd like included on http://www.helpdeskhell.com . i've found your's terribly
amusing, can i include it on the "clueless luser pages" of the site?

please respond if yes, no response necessary if no.

thanks for your help!

valis

[das-prompt.livejournal.com]

Any of mine are fine to use.

[valiskeogh.livejournal.com]

many thanks!

[(Anonymous)]

So basically the customer didn't have a grasp of the English language at all.

If I was to call up Spanish support, I sure as hell would have no fucking idea what they'd be saying, and I'd probably just be as stupid.

Great thing about the States though is that it's really hard to get Non-English technical support.

Way to go, Cogwheel of Society.

Now I remember why I don't like Americans.

[normal1.livejournal.com]

Can we lock this post down? - Its beginning to get infected with closed-minded, self-loathing roaches with nothing to do but bitch and complain about other people simply because they're jealous.

[chaobell]

It's just a troll. It'll go away when it gets bored.