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Apr. 3rd, 2005 03:59 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoveryI'm too tired for this today.
*****
Customer calls in, speaking in broken english with a Mexican accent. He's trying to send an email, and is being prompted for a password.
Customer: What is my password?
Me: I don't have access to that, but I can reset it for you.
Customer: But I'll lose my paragraph! It's very long and I don't want to make it again.
Me: Hold on, let's back up. What email program are you using?
Customer: Reply.
Me: "Reply" is not a program. Are you using Outlook, or...?
Customer: I hit the reply button.
Me: Are you using an email program or are you getting your email through the web?
Customer: Yes.
Me: No, which is it? Are you using a program like Outlook, or are you on our website?
Customer: Reply.
Me: OK, you're replying. Obviously you can receive email, which means you had to have your password sometime. How did you receive your email?
Customer: Someone sent it to me.
Me: Yes, I understand someone sent you email. And if you don't have your password, it's probably already in your email program, so if I reset it, you won't be able to receive your email unless you change it in the program.
Customer: Do you know my password and don't want to tell me?
Me: No. We can't see the password, we can only reset it.
Customer: I'll lose my paragraph!
Me: *silence*
Customer: I'll ask my son. *click*
*****
Customer calls in, speaking in broken english with a Mexican accent. He's trying to send an email, and is being prompted for a password.
Customer: What is my password?
Me: I don't have access to that, but I can reset it for you.
Customer: But I'll lose my paragraph! It's very long and I don't want to make it again.
Me: Hold on, let's back up. What email program are you using?
Customer: Reply.
Me: "Reply" is not a program. Are you using Outlook, or...?
Customer: I hit the reply button.
Me: Are you using an email program or are you getting your email through the web?
Customer: Yes.
Me: No, which is it? Are you using a program like Outlook, or are you on our website?
Customer: Reply.
Me: OK, you're replying. Obviously you can receive email, which means you had to have your password sometime. How did you receive your email?
Customer: Someone sent it to me.
Me: Yes, I understand someone sent you email. And if you don't have your password, it's probably already in your email program, so if I reset it, you won't be able to receive your email unless you change it in the program.
Customer: Do you know my password and don't want to tell me?
Me: No. We can't see the password, we can only reset it.
Customer: I'll lose my paragraph!
Me: *silence*
Customer: I'll ask my son. *click*
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no subject
Date: 2005-04-03 11:12 pm (UTC)no subject
Date: 2005-04-03 11:57 pm (UTC)no subject
Date: 2005-04-03 11:58 pm (UTC)no subject
Date: 2005-04-04 12:14 am (UTC)Note to self: stop thinking the lusers can't possibly get any dumber. That's why they're getting dumber.
no subject
Date: 2005-04-04 12:30 am (UTC)no subject
Date: 2005-04-04 04:00 am (UTC)no subject
Date: 2005-04-04 03:18 pm (UTC)no subject
Date: 2005-04-06 05:44 am (UTC)i'm looking through old posts in tech_support, looking for stories
that i'd like included on http://www.helpdeskhell.com . i've found your's terribly
amusing, can i include it on the "clueless luser pages" of the site?
please respond if yes, no response necessary if no.
thanks for your help!
valis
no subject
Date: 2005-04-06 05:58 am (UTC)no subject
Date: 2005-04-06 11:15 am (UTC)no subject
Date: 2005-04-07 02:15 am (UTC)If I was to call up Spanish support, I sure as hell would have no fucking idea what they'd be saying, and I'd probably just be as stupid.
Great thing about the States though is that it's really hard to get Non-English technical support.
Way to go, Cogwheel of Society.
Now I remember why I don't like Americans.
no subject
Date: 2005-04-07 02:17 am (UTC)Geeze. You'd think as a Texan, you'd be well aware of these things.
Then again. Texans all sound like they're mentally retarded.
no subject
Date: 2005-04-07 02:20 am (UTC)You Americans never fail to amaze me.
Money, Oil, World Power, Jesus, and Killing Civilians. All part of a hard day's work!
no subject
Date: 2005-04-07 02:21 am (UTC)Congratulations! You're a Cogwheel of American Society!
no subject
Date: 2005-04-07 02:54 am (UTC)Personally, I don't care what language you are speaking, if you call an english speaking tech support person, and don't make any sense, its not their fault. Its america. most people speak english.
And as to who I'd put out of their misery, are those I consider too damn stupid. Most of the people I consider to be this way are conservatives, but thats another rant. Those that call customer support and expect the support person to be able to do ANYTHING, or those that call and barely speak the language, yet don't even ask if there is someone there that speaks their language, I do want to hurt. Its not the tech support person's responsibility to know every goddamn language, or to automatically forward it to someone who does speak said language. It is the caller's responsibility, if they can't understand, to try to find some help. If its not available, well, too bad.
no subject
Date: 2005-04-07 03:00 am (UTC)no subject
Date: 2005-04-07 03:27 pm (UTC)no subject
Date: 2005-04-07 03:33 pm (UTC)no subject
Date: 2005-04-07 04:42 pm (UTC)