(no subject)

[the-paco.livejournal.com]

Man I wish my customers would stop trying to have a conversation with me about crap that doesn't concern the issue at hand. I love being a dick at times.
Cx: "I had this error and it reminded me of this time my friends computer system had a similar error and blah blah blah."
Me: "Focus, ma'am, Focus."
Cx: "Excuse me?"
Me: "We need to keep ourselves focused on the problem at hand."
Cx: "I'll have you know I waited.."
Me: *speaking over cx* "You waited an extraordinary amount of time, and for that we thank you for your patience. Now, in order to keep you from having to waste any more time than is absolutely necessary on this phone, we have to focus on the issue you're having NOW. That will help everyone behind you as well by shortening their wait time."
Cx: "But I'm certain this is related to my friends system that had blah blah blah..."
Me: *speaking over cx again* "No, it's not. I will make the decisions on what information is pertinent, and right now what is pertinent to the issue at hand is what lights are on your DSL modem, what version of windows you have, and what you see on the screen that is out of the ordinary. Now we can continue to fight one another or we can solve your problem. What do you want to do?"
Cx: "I WANT TO SPEAK TO SOMEONE ELSE!"
Me: "Thank you ma'am, please hold."
*Transfers to bottom of que.*

Let someone else mollycoddle the damned user. Idiot. Abrasive? Yes. Abrupt? Certainly. Right? ALWAYS.

Comments

[110billion.livejournal.com]

I would have told her she can't speak to anyone else.
Better still, she can't talk to anyone at all.

[buckaction.livejournal.com]

whenever a customer demanded they get someone else to talk to, i'd simply tell them they were free to hang up and call again in that case.