(no subject)

[the-paco.livejournal.com]

Man I wish my customers would stop trying to have a conversation with me about crap that doesn't concern the issue at hand. I love being a dick at times.
Cx: "I had this error and it reminded me of this time my friends computer system had a similar error and blah blah blah."
Me: "Focus, ma'am, Focus."
Cx: "Excuse me?"
Me: "We need to keep ourselves focused on the problem at hand."
Cx: "I'll have you know I waited.."
Me: *speaking over cx* "You waited an extraordinary amount of time, and for that we thank you for your patience. Now, in order to keep you from having to waste any more time than is absolutely necessary on this phone, we have to focus on the issue you're having NOW. That will help everyone behind you as well by shortening their wait time."
Cx: "But I'm certain this is related to my friends system that had blah blah blah..."
Me: *speaking over cx again* "No, it's not. I will make the decisions on what information is pertinent, and right now what is pertinent to the issue at hand is what lights are on your DSL modem, what version of windows you have, and what you see on the screen that is out of the ordinary. Now we can continue to fight one another or we can solve your problem. What do you want to do?"
Cx: "I WANT TO SPEAK TO SOMEONE ELSE!"
Me: "Thank you ma'am, please hold."
*Transfers to bottom of que.*

Let someone else mollycoddle the damned user. Idiot. Abrasive? Yes. Abrupt? Certainly. Right? ALWAYS.

Comments

[methedras.livejournal.com]

Haha well done man. That's the only way to deal with retards like.

Look, I'm in charge, and just because you spend $29.95 a month on a service does not make you the company's lord and saviour, by any reckoning, your phone call is actually costing us more than what you are worth.

Shut the fuck up, answer the questions, and stop ranting and the queues may not be so bad last time.

I would have told her she can't speak to anyone else.

[the-s-guy.livejournal.com]

Abrasive? Yes. Abrupt? Certainly. Right? ALWAYS.

And this shall be our motto.

[phierce921.livejournal.com]

man I wish you worked for my company!

[110billion.livejournal.com]

I would have told her she can't speak to anyone else.
Better still, she can't talk to anyone at all.

[darkblade1.livejournal.com]

I couldn't agree with you more.

[dpaul007.livejournal.com]

I would change "Yes" to "Perhaps," allowing my abrasiveness to be a product of the user's opinion rather than stated fact.

That's going up in my cube TODAY.

[geekgrrl-ca.livejournal.com]

Our company is too nicey touchy feely lets bend over for the customer to let me get away with this. Last company I worked for how ever this was SOP.

[the-s-guy.livejournal.com]

There needs to be a T-shirt of this.

[buckaction.livejournal.com]

whenever a customer demanded they get someone else to talk to, i'd simply tell them they were free to hang up and call again in that case.