Signs your helpdesk is doomed

[the-s-guy.livejournal.com]

You know you're doomed when -

- the CIO prefers that callers hang up in frustration instead of getting through to a tech.

- your software developers' support plan is "Eh, ship it, they can call Helpdesk."

- you have to schedule extra shifts just to process the email that builds up each day

- 90% of your techs have been around for less than six months

- you're no longer allowed to confiscate random electronic crap that people plug into your network

- coffee and cola are banned from the cubicles

- you're told you have to be nice to the callers

- and ...?

Comments

[jahbulon.livejournal.com]

I really don't think that less calls answered + poor quality of service when calls are answered + staff with less product knowledge/loyalty to company = cheaper in long run.

[jahbulon.livejournal.com]

Bureaucracy doesn't need someone to think anything, it just moves on by itself like some great lumbering beast.

[geekgrrl-ca.livejournal.com]

Well being in a small town where jobs are scarce you get away with alot. I don't know how many people I've seen that quit and come back.