Concerning CD burners.

[pallid-tulip.livejournal.com]

Hi there. I picked up a new burner the other day (a Memorex external CD-RW 40x drive, to be exact) and have been having quite a bit of trouble installing it. I've gone through the instruction booklet & troubleshooting guides on the Memorex website countless times & nothing seems to work.

According to the instalation guide, after powering the thing up & plugging it into the USB port, the computer should recognize that there's been hardware added. Now, it did give this notice the very first time I tried to hook it up, though when I try to install the new driver, it doesn't give the recognition -- I've gone through the manual settings in My Computer>Control Panel>New Hardware & "USB Storage Device" isn't listed as the literature says it should be.

I'm frustrated with Memorex's lack of a tech support 1-800 number. Perhaps some of you could shed some light on this?

Comments

[said-by-me.livejournal.com]

Instead of under USB devices try looking under Unknown devices and deleting it from there..... plug it back in a again and you should get the prompt to install the software

[pallid-tulip.livejournal.com]

Hmm, "unknown devices" in the "add new hardware wizard"?

Re:

[said-by-me.livejournal.com]

no... Start.... settings... control panel..... system.... device manager

Re:

[pallid-tulip.livejournal.com]

Ah, worked like a charm. Much obliged!

Re:

[said-by-me.livejournal.com]

;o) So glad I could help