(no subject)

[blackrat.livejournal.com]

*Riiiing*
Me "Hello, Helldesk."
Luser "I need you to restore some work I did."
*never a good start to a call... headdesk at the ready...*
Me: "Okay, where was the file saved?"
Luser: "Well, I hadn't saved it yet... I was going to, but I clicked the X to close Word, and it asked me if I wanted to save it, and I clicked "No" but I meant to click "Yes
". Can you get that back for me?"
Me: *WTF what planet are you on?* "Well.. no, the work was not saved at any point.. therefore, there is nothing for us to restore in the first place..."
Luser: *screech* "WHAT?!!" *slam*
*headdesk*


So yeah... that was interesting.. Seriously, what do they expect? "Hello, IT, we can restore work you never saved! Comming soon, we can restore work you never did in the first place! Never need to work again!"

Comments

[doctoreon.livejournal.com]

Holy shit! I think I know that Luser. The other day, a Luser called me and said she had just made some minor changes to her document, then closed it. Then, when she went back to look at it, it was blank. Knowing she was stupid, full of disbelief (and hatred for her), I told her to just send me the document to me (so I could look like I was doing something for her). She sent me a blank document. Title: doc1.doc. *headdesk*

[theobon.livejournal.com]

Restoring work I never did....

...I would pay for that.

[doctoreon.livejournal.com]

Ha...I used to charge for that in Jr. High and High School. I even had variable rates depending on what grade you wanted (never lower than a C, though).

[ex-deliveryboy.livejournal.com]

Wow, what kind of IT department are you people running over there?

Don't you have MindReader version 2.0 that allows you to save work before the client/customer even knows they need it?

Version 3.0 will allow you to show up right when their equipment breaks and/or prevent them from installing that virus they picked up.

[jahbulon.livejournal.com]

We trialled the MindReader version 0.9 beta.. Ended up having to scrap it cos all it did was give us a mild sense of impending doom every time a user clicked "yes" on a gator popup.

[the-s-guy.livejournal.com]

I <3 our backup policy. Everything on the network servers gets backed up at 2am or thereabouts. And archives are only kept for so long.

Was your deleted document on your workstation or laptop hard disk? Sorry, not supported. You want to restore something you created or edited today? Uh-uh. You deleted something two months ago and suddenly realised you needed it after all? Tough.

The IT department's backup policy exists to recover data when caffeine addicts twitch-delete yesterday's documents. Otherwise, we assume you're an adult and capable of learning to use the tools you were given. If you can't or won't, you're going to be spending a lot of time re-entering data until you do learn.

P.S. - we're not the training department. Teaching you about the existence of the Recycle Bin would be 'outside our scope'. After all, you did say on your resumé that you knew Windows, right? You weren't lying about that, were you? Good, so we're all on the same page then.

[jcaswell.livejournal.com]

If I had a pound for every time I had that conversation with supposedly intelligent teachers.... Seriously, one of our IT teachers who has an MCSE asked me this very thing a couple of weeks ago.

It goes further...

[rileydag.livejournal.com]

...you get that call that a user did save a word doc, but can't find it. They opened an attachment to an email in Outlook and saved the file. Not Save As so that they could save it in their My Documents, but just a blind save. So, now they have a file that they have worked on and saved it in the a sub folder of the OS TEMPORARY FOLDER. They reboot their system when they leave that night (Network Admins require it to install patches that they que up during the day) and wonder why they can't open their file the next morning.

Hmm, writing in the desert sand might work better, ya think?