(no subject)

[mrkamikaze.livejournal.com]

Mr. Harley: Your impatience is understandable.
Klaatu: I'm impatient with stupidity. My people have learned to live without it.
Mr. Harley: I'm afraid my people haven't.


----

I just spent 20 minutes on the phone with a remote user who was having troubles with his laptop. Apparently his display went out.

He was able to acquire a working laptop left behind by a co-worker in his region. Since it was the same make and model he decided to take his hard drive out and put it in the other machine with the good working display.

He called me because Outlook was not configured and, prior to that, it was prompting him with the previous owners user name at log in.

I mused aloud that if he had swapped hard drives he should be able to just boot up and it would be just like his old PC. He got angry and said that he was calling me as this was obviously not the case.

After poking around and getting him to describe what he had done I was finally able to deduce that he had not swapped out the hard drive. What he had managed to do was swap out the batteries.

Once this was realized he quickly got off the phone. I expect I will be hearing from him again real soon.

Comments

[the-paco.livejournal.com]

kickass icon. Beating your head against the wall got a little old, right?

[sunfell.livejournal.com]

Bwaaaaaah! That's pretty funny! Guess he will learn about what a HDD looks like now!

Sunfell

[anivair.livejournal.com]

Wow.

I know I get the hard drive confused with the batteries all the time.

I'll bet he found swapping the hard drive just a touch more involved, too.

[compwizrd.livejournal.com]

i've brought replacement Maxtor hard drives out to end-users who complained their hard drive was noisy.

Should have brought fans for the CASE.

Where the hell do users learn to call a computer a "hard drive"?

[the-s-guy.livejournal.com]

Because it's hard plastic, and when they take it with them, everything that's on their hard drive comes with them.

But yeah. Tech rule: If a user says a part needs replacing, take a replacement for every single component on that computer, plus the computer next to them, plus a replacement phone, pager, fax machine and pet cat, plus a replacement user.

[thalionar.livejournal.com]

lmao... thanks for the laugh!

[jacobine.livejournal.com]

Ha! I was going to be really impressed that a user managed to swap a hard drive from one laptop to another. I hate working on laptops. (Of course, this might be because the first time I ever did it was one of those miniscule Compaq 420s (I think) for a VP, and I had to replace a modem, and the card was across the case from the freakin' plug. I had to buy a new hex wrench /and/ I took the whole thing apart looking for it.)