(no subject)

[tmercenary.livejournal.com]

I love getting tickets from our India helpdesk.

Our company policy is to not support our employees trying to use their company laptops for VPN on thier home wireless network.

To many security risks is managements justification.

The trouble ticket reads: "Although we do not support home wireless, and the caller being Manager Technology, knows about it.However he still would like to create a ticket and get it escalated."


So they are a tech manager, know that they aren't supposed to use home wireless, why should we make them the exception to the rule? It's like saying it's ok to break the law if your a congressman or police officer.

Comments

[hoffman-log.livejournal.com]

You know, it's not related to the post, but I do have a question for you. It seems everybody keeps finding these little programs where you can create something in your image. I've seen a few South Park ones, quite like yours. Where did you find this?

_MaH

[tmercenary.livejournal.com]

It was on the comedy central website awhile back.
I think http://southparkstudios.com/games/create.html still has it.

[hoffman-log.livejournal.com]

Awesome! Thanks!

_MaH

[dubhain.livejournal.com]

It's like saying it's ok to break the law if your a congressman or police officer.

You wouldn't believe how many of both those folk think that it is....

[Disclaimer: I'm not a cop. I just do tech support for the cops.]

[otterpop.livejournal.com]

That's a pretty abritrary rule though. There is a security risk of someone sniffing your packets, sure, but since it's all going through SSH they're not going to be able to decrypt it. It's most likely in place because support wireless networks that your group doesn't set up themselves can be incredibly time consuming. Besides, if your manager tells you to do it and there is a record of it in the ticket, you're not going to get in trouble for it.

I work for a University and we there are some things we don't support. But if the dean comes to us and says "I want figure out how to hook up this GPS system to my palm" you can bet your ass we'll support him. On the other hand if he came to us asking us to break a law like pirating software for example, we would not do that.

I understand your frustration, but sometimes you can't just blindly follow rules for the sake of following rules. The IT world isn't just about technology, it's also about people.

[tmercenary.livejournal.com]

It wasn't a manager in my department, they were with another IT department in our company.

And your policy says that only the CIO or CEO can make exceptions or modify this policy.

[jacobine.livejournal.com]

I wish we had that rule sometimes.

If only because of the one guy we have who is rather computer clueless and tries to vpn from his wireless, behind a router where he's got nat set up.

Almost invariably? The damn router needs to be power cycled.

[the-s-guy.livejournal.com]

Put on the ticket that this seems to be a test of the new policy, so it's to be done by the book?