Best Call Ever.
Dec. 13th, 2004 11:21 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
thesawg.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryToday I have on of the oddest call I have ever received and probably ever will. I work for a cable company doing phone support for their Internet service.
I did the normal opening, and asked for a username, she wasn't sure so I got a phone number. It came up and I read off the username and she didn't say anything.
So I proceeded to try to figure out hat the problem is. A tech was just out there and told her to call to update her address and information.
It showed the account was disconnected, so I figure she might have moved or is setting back up and just needed the account information updated. Which would be normal and make sense.
And then she mentioned the tech replaced here ball bearings on "her machine" and that it was really nice unit that had a seven year warranty.
Ten seconds of dead air as I sit there confused
What machine is this? Her washer machine.
What technician told her to call us? The Maytag Technician
According to her he gave her our number.
I asked if she was having any issues with her cable internet, she said she didn't have it anymore.
I asked if she was having any issues with her cable TV, she said she didn't have it anymore.
So I referred her to Maytag.
And just to top it of, I did my closing with the "Thank you for calling [Cable Company]." And when she was hanging up the phone I could here her "I called [Cable Company]!"
Though I told her she called [Cable Company] when I answered the phone. She would have been told that when the recording picks up in the beginning. And we were in queue so she would have heard hold messages telling you to be at you computer and telling you how to reboot your cable modem.
My boss was behind me that call. I explained to him why I had to stop laughing before the next call. They apparently record all our calls and keep them for a few days. My boss hunted down the recording and shared it with all his other boss buddies and his boss. I even listened to the recording a second time. Just as funny then too.
I did the normal opening, and asked for a username, she wasn't sure so I got a phone number. It came up and I read off the username and she didn't say anything.
So I proceeded to try to figure out hat the problem is. A tech was just out there and told her to call to update her address and information.
It showed the account was disconnected, so I figure she might have moved or is setting back up and just needed the account information updated. Which would be normal and make sense.
And then she mentioned the tech replaced here ball bearings on "her machine" and that it was really nice unit that had a seven year warranty.
Ten seconds of dead air as I sit there confused
What machine is this? Her washer machine.
What technician told her to call us? The Maytag Technician
According to her he gave her our number.
I asked if she was having any issues with her cable internet, she said she didn't have it anymore.
I asked if she was having any issues with her cable TV, she said she didn't have it anymore.
So I referred her to Maytag.
And just to top it of, I did my closing with the "Thank you for calling [Cable Company]." And when she was hanging up the phone I could here her "I called [Cable Company]!"
Though I told her she called [Cable Company] when I answered the phone. She would have been told that when the recording picks up in the beginning. And we were in queue so she would have heard hold messages telling you to be at you computer and telling you how to reboot your cable modem.
My boss was behind me that call. I explained to him why I had to stop laughing before the next call. They apparently record all our calls and keep them for a few days. My boss hunted down the recording and shared it with all his other boss buddies and his boss. I even listened to the recording a second time. Just as funny then too.
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no subject
Date: 2004-12-13 10:26 pm (UTC)no subject
Date: 2004-12-14 12:54 am (UTC)no subject
Date: 2004-12-14 03:28 am (UTC)no subject
Date: 2004-12-14 05:27 am (UTC)she was convinced we sold wigs. even though fro 6 months we explained to her we didnt sell wigs.
she said we were lying.
thats right we told her what we do and she said we were laying.
no subject
Date: 2004-12-14 05:26 am (UTC)"thank you for calling *such and such* my name is *blah* how can i help you"
who is this. my name is *blah*
no what do you do.
*inser service explanation here*
oh youre *such and such*
yes we are.
ok thanks bye...
me = WTF!?!
no subject
Date: 2004-12-14 06:04 am (UTC)Our current one we're getting are calls from the UK. Evidently, they're all trying to call this one man who used to work for the company we bought, but stayed with the parent company, not with the division that came to us. So I asked the very nice Britsh guy who called (yet again) what number he was dialing. And it was a UK number. But he was getting transferred to us. In Texas. Lots of confusion in both directions.
Last time I talked to him, he was going to try to call this guy on another phone number.