techrecovery | Best Call Ever. (Reply)

Today I have on of the oddest call I have ever received and probably ever will. I work for a cable company doing phone support for their Internet service.

I did the normal opening, and asked for a username, she wasn't sure so I got a phone number. It came up and I read off the username and she didn't say anything.
So I proceeded to try to figure out hat the problem is. A tech was just out there and told her to call to update her address and information.
It showed the account was disconnected, so I figure she might have moved or is setting back up and just needed the account information updated. Which would be normal and make sense.

And then she mentioned the tech replaced here ball bearings on "her machine" and that it was really nice unit that had a seven year warranty.
Ten seconds of dead air as I sit there confused

What machine is this? Her washer machine.
What technician told her to call us? The Maytag Technician
According to her he gave her our number.
I asked if she was having any issues with her cable internet, she said she didn't have it anymore.
I asked if she was having any issues with her cable TV, she said she didn't have it anymore.
So I referred her to Maytag.

And just to top it of, I did my closing with the "Thank you for calling [Cable Company]." And when she was hanging up the phone I could here her "I called [Cable Company]!"
Though I told her she called [Cable Company] when I answered the phone. She would have been told that when the recording picks up in the beginning. And we were in queue so she would have heard hold messages telling you to be at you computer and telling you how to reboot your cable modem.

My boss was behind me that call. I explained to him why I had to stop laughing before the next call. They apparently record all our calls and keep them for a few days. My boss hunted down the recording and shared it with all his other boss buddies and his boss. I even listened to the recording a second time. Just as funny then too.