Here's one...

[rileydag.livejournal.com]

...got in yesterday morning and had a fun voicemail on my phone. "Good morning, it's xxxx. I can't seem to log in, can you email me my password, thanx!!!."

So, the evil side of myself says "Uhm, yeah, sure, I'll do that for you". Well, no, I'm a decent fellow, so I call this person back and end up leaving them a voicemail to call me and I will provide them with their password. They never called. This morning, I get ambushed as I walk in the door.

User: "Why didn't you email me my password!?!?!?!"

Me: "Well, I can't do that. One, emailing a password is in violation of established security procedures. Two, I left you a voicemail yesterday asking you to call me so that I could give you your password, you never called, however, I would be more than happy to help you as soon as I get to my desk, get on my system and look up your password."

User: "I didn't get your voicemail, I don't remember that password either, sorry."

You know, I don't ask for much, but you should at least try and make an effort to remember your passwords to your user account, voicemail, key fob pin and what not. If you use them everyday, how in the nut can you forget them?

Comments

[boredevilperson.livejournal.com]

I forgot my password my 2nd day at this hell desk job I'm currently on.

The system needed more stringent password requirements than I was used to so I created a whole new password. I kept trying to get in and trying to get in all the while thinking "My boss is going to think I'm a bit idiot if I call her and ask for help"

Of course I ended up asking for help. Thankfully they didn't hold that against me. :-)

[jacobine.livejournal.com]

My users are always forgetting them. Fortunately, it's usually right after they've changed them, but still.

I had one of those 'Please change my password' voice mails this morning, too. Nevermind the guy spoke so fast I could hardly understand him, and didn't tell me what he wanted the password to /be/.

What should I use as a password?

[rileydag.livejournal.com]

I get that a lot too. I started having people use things like the serial number off the back of their monitors. Only problem, if the monitor dies and it get's replaced, they are screwed.

Icons

[rileydag.livejournal.com]

Are you referring to the Foamy mood set? If so, here ya go!!

http://www.livejournal.com/moodlist.bml?moodtheme=56443&ownerid=1370043

Re: Icons

[invader-kitty.livejournal.com]

Dude!! Thats awesome!!

Re your post, if you think thats bad. I work for an isp. I had a luser ring up who didnt know his username, his phone number that had adsl provisioned on it, or his postcode. He DID know his surname. It was Smith. So I had to bring up a list of every goddamn user with the surname of smith and find his account. At the end of the call he said "You know, you could be a little more helpful." So i snapped back and said "Yeah, well you could have too. Next time, at least have your username or phone number ready or I wont help you at all." and hung up on him. I was being monitored too. It wasnt a good day.

Re: Icons

[rileydag.livejournal.com]

You want the Dory icon, help yourself!!!!

[ximinez]

user account, voicemail, key fob pin and what not

And I bet they're all different. Now add in their home security system, their hotmail account, thier AIM PIN, etc, and I can understand why people forget their passwords, or leave them on Post-it notes on their monitor...

I can't wait...

[anotheritcrisis.livejournal.com]

We'll be implementing a stricter password policy where I am at within the next week. Its going to be a freaking nightmare...now they actually have to *gasp* remember a password or two.

I'd rather be stabbed in the eye with a dull stick.