conversation with a cuntstomer earlier today...(x-post)

[twitchfetish.livejournal.com]

cuntstomer's machine has Bluetooth. Cuntstomer engages bluetooth. the little bluetooth light shows up on the panel. there's a red bluetooth symbol in the systray which means that bluetooth is enabled, but there are no devices present currently. cuntstomer decides that this means his computer's bluetooth facility is not working. Cuntstomer has NO BLUETOOTH DEVICES in the whole office for it to detect. cuntstomer decides that it's my fault, and i'm not listening to him properly, because he's obviously an expert and knows it all.

Cuntstomer: "is there anyone else there i can speak to who'll listen carefully?"
TwitcHFetisH: "just me. i'm listening. you haven't said anything yet that is anything other than what the machine is SUPPOSED to do"
Cuntstomer: "i want to talk to someone else"
TwitcHFetisH: "there isn't anyone else I can pass you through to as you have no technical issue, and I am a senior technician."
Cuntstomer: "FINE then. [click]"

*draw circle*
*bang head here*

IV

Comments

[fnordx.livejournal.com]

Hold on sir, let me let you speak with Mr. Dialtone.

[gravito.livejournal.com]

Actually, they probably asked where they could buy a bluetooth device and you *weren't* listening carefully, you dolt.

[brokengoose.livejournal.com]

I think the relevent question to ask the user is "What are you expecting now?"

I'm betting "business user who read an article on bluetooth." He probably read an article about how bluetooth can do nifty things (sync with his phone, provide internet access, whatever) and assumed that if he just bought a bluetooth adapter, Nifty Things Would Magically Happen.

Now, since nifty things -didn't- magically happen, he'll proclaim himself a bluetooth expert and claim that bluetooth is all hype to his buddies in the sales office.