Fun With Upgrades

[jacobine.livejournal.com]

I cut and pasted this out of an incident resolution our backoffice admin sent to me.

I was amused, at least. He was upgrading a server in Italy. We're in Texas. Knowing him, I can just HEAR how irritated he was.


Problem: Italy DC rebooted during an upgrade and did not come back up.

Resolution: 3:00 pm Thursday - [Italy Tech (UK tech visiting site to help)] neglected to secure access to the site so fix will wait until 2:00 AM [our location] time.

2:00 am Friday: No call from [Italy Tech].

2:30 am Friday: Called [Italy Tech], he is having trouble securing a ride to site.

3:00 am Friday: [Italy Tech] called and the issue is with a missing file, I had him reboot and complete the install.

3:30 am Friday: [Italy Tech] called back and the issue is now a missing NTLDR file. Told him that I would have to move a large file to Italy and that it would take several hours (he did not have a Server CD). I told him I would also need several things that I only had access to
at work so that I would call him when I got to work at 8:00 am.

6:30 am Friday: Received a phone call asking if I was at work yet.

7;00 am Friday: Received a phone call asking if I was at work yet.

7:45 am Friday: Received a phone call asking if I was at work yet. I informed [Italy Tech] I was stuck in traffic.

8:15 am Friday: Arrived at work and found that I could not contact [Italy Tech].

8:30 am Friday: Contacted [UK Tech in England] who contacted [Italy Tech]. I proceeded to try to create a boot floppy, unsuccessfully. After learning that [Italy Tech] had secured a Windows Server CD I had him format (after checking with [Network Manager]) and reinstall. After installing most of the way I discovered that it was a trial version. Had him create a disk from a ISO image and formatted and installed. Finished install and config at 4:30 pm.

Comments

[eikichi-onizuka.livejournal.com]

Just a small request - I think the format of this entry is causing me to horizontally scroll my friends page. Is there any way you could put some line breaks or carriage returns into some of the longer lines?

[jacobine.livejournal.com]

Huh, really? It looks fine on mine; must be the tables in my style. I'll see what I can do.

[jacobine.livejournal.com]

I just added line breaks and checked on your friends page -- it's still scrolling horizontally. Probably someone else's.

[eikichi-onizuka.livejournal.com]

Apparently. Hmm. I'll have to do some custom groups then.

Thanks! :)