techrecovery | Fun With Upgrades (Reply)

I cut and pasted this out of an incident resolution our backoffice admin sent to me.

I was amused, at least. He was upgrading a server in Italy. We're in Texas. Knowing him, I can just HEAR how irritated he was.

Problem: Italy DC rebooted during an upgrade and did not come back up.

Resolution: 3:00 pm Thursday - [Italy Tech (UK tech visiting site to help)] neglected to secure access to the site so fix will wait until 2:00 AM [our location] time.

2:00 am Friday: No call from [Italy Tech].

2:30 am Friday: Called [Italy Tech], he is having trouble securing a ride to site.

3:00 am Friday: [Italy Tech] called and the issue is with a missing file, I had him reboot and complete the install.

3:30 am Friday: [Italy Tech] called back and the issue is now a missing NTLDR file. Told him that I would have to move a large file to Italy and that it would take several hours (he did not have a Server CD). I told him I would also need several things that I only had access to
at work so that I would call him when I got to work at 8:00 am.

6:30 am Friday: Received a phone call asking if I was at work yet.

7;00 am Friday: Received a phone call asking if I was at work yet.

7:45 am Friday: Received a phone call asking if I was at work yet. I informed [Italy Tech] I was stuck in traffic.

8:15 am Friday: Arrived at work and found that I could not contact [Italy Tech].

8:30 am Friday: Contacted [UK Tech in England] who contacted [Italy Tech]. I proceeded to try to create a boot floppy, unsuccessfully. After learning that [Italy Tech] had secured a Windows Server CD I had him format (after checking with [Network Manager]) and reinstall. After installing most of the way I discovered that it was a trial version. Had him create a disk from a ISO image and formatted and installed. Finished install and config at 4:30 pm.