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You want access to what?
Feb. 16th, 2010 10:30 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
bamatone.livejournal.comToo long no activity in here! I will have to post something myself... though it's not funny. Just me venting. Bah.
.... HA! Just as I was about to type this all out, I got an update for this story that makes it even better.
Got an email from a manager here saying that a user in another department was having trouble submitting an account request form. No details, of course, so I get in contact with the user and ask what's up. ("If error message, what?" Etc.) She complains that the form tells her that her email address has to be in the form of (yada, standard email here) and hers isn't like that so it won't submit. I find it odd that this particular form requires that kind of email address.
So off I go to double check the html and javascript validation code. Nope, any email address will do. I tell her this.
User still cannot submit form.
I ask her to tell me exactly what she's typing in for each field. (It took me months to figure out that the reason some form submissions were vanishing into thin air was because our ticketing system can't handle an ampersand in a property field...) So maybe there would be a clue there. Also asked for a screenshot, not really believing she'd be able to do it.
And of course she couldn't, but she did paste in everything from the form. Enough to realize immediately that SHE'S FILLING OUT THE WRONG FORM. Yes, this one requires a specific type of email address. Only staff from Dept. A can request these accounts. You are in Dept. X. Maybe the big bold h3 header at the top didn't make it clear enough which form you're filling out.
For a moment I thought she was a Ph. D., but no, she's the Ph. D.'s secretary and for some reason puts her bosses name and rank into her email signature.
Aaaand this is the part I just learned. There are five checkboxes asking what kind of access the user is requesting. She didn't check any of them. So now we have an account request form for the secretary of a Ph. D. who wants no access to anything.
Update: She know wants to know why she can log in but can't see anything. "Because I created your account with access to nothing, just like you asked."
** not really what I'm going to say. But close.
.... HA! Just as I was about to type this all out, I got an update for this story that makes it even better.
Got an email from a manager here saying that a user in another department was having trouble submitting an account request form. No details, of course, so I get in contact with the user and ask what's up. ("If error message, what?" Etc.) She complains that the form tells her that her email address has to be in the form of (yada, standard email here) and hers isn't like that so it won't submit. I find it odd that this particular form requires that kind of email address.
So off I go to double check the html and javascript validation code. Nope, any email address will do. I tell her this.
User still cannot submit form.
I ask her to tell me exactly what she's typing in for each field. (It took me months to figure out that the reason some form submissions were vanishing into thin air was because our ticketing system can't handle an ampersand in a property field...) So maybe there would be a clue there. Also asked for a screenshot, not really believing she'd be able to do it.
And of course she couldn't, but she did paste in everything from the form. Enough to realize immediately that SHE'S FILLING OUT THE WRONG FORM. Yes, this one requires a specific type of email address. Only staff from Dept. A can request these accounts. You are in Dept. X. Maybe the big bold h3 header at the top didn't make it clear enough which form you're filling out.
For a moment I thought she was a Ph. D., but no, she's the Ph. D.'s secretary and for some reason puts her bosses name and rank into her email signature.
Aaaand this is the part I just learned. There are five checkboxes asking what kind of access the user is requesting. She didn't check any of them. So now we have an account request form for the secretary of a Ph. D. who wants no access to anything.
Update: She know wants to know why she can log in but can't see anything. "Because I created your account with access to nothing, just like you asked."
** not really what I'm going to say. But close.
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