... Sometimes my customers make me smile. :)

[synesthesiatic.livejournal.com]

So I work for a wireless ISP. Part of our speed-trending process is to grab a tracert, surprise.

This guy totally made my night. We couldn't get him enough of a connection to even load performance.toast.net. The customer I had on the line had such a speed issue that he actually gave up and took a picture of his traceroute with his iphone and then emailed the picture to me.

CMT and the L2s got a laugh out of it. Hopefully the RF engineers will thank the customer for his ingenuity and not brain me with the feedback stick. There is actually a field where we're supposed to copy in the tracert... and well... I did. >_>  Just not the traditional way.

Pics of course, because it did happen. Edited [badly] for company name stuff, yada yada.

Linkylinky. :D

(no subject)

[red-scully.livejournal.com]

We have a repeat offender when it comes to file restores. If this guy could just admit that he has a habit of deleting files he still needs, then I'd think he was stupid and that would be the end of it. Unfortunately, he prefers to blame the computers for his own fail. His latest ticket:

"I closed a file, thinking I would be asked if I wanted to save changes. This did not happen. I had earlier deleted some rows from the document, intending to reinstate them later. Please restore the file to the state it was in at the start of the day."

Am I the only one who sees the whole fail here? Not only is he claiming his computer screwed him over, and not only is he admitting to not bothering to save files until he's clicked Close, BUT he also states that he tried to close the file having deleted items from it, and the lack of a Save? dialogue box has somehow prevented him from RESTORING these deleted rows. .....

Thank god it's Friday.