I think in italics.

[tauren-wardrums.livejournal.com]

Call I just got while nuking a customer's machine for an F&R:

$company, this is $name.
"Do you sell Windows XP installation CDs?"
Yes, ma'am, I have one left in stock. It's Windows XP Professional, and the price is $price, plus tax.
"$price, huh?"
That's correct.
"Well let me ask you this: Do y'all rent those discs out to people?"
You crazy lady. Are you fucking serious? Did you REALLY just ask me that? What makes you think I can rent out an installation disc that you'll only use once and then lose? Are you really THAT
No, ma'am, installation discs can't be rented due to licensing issues.
"Oh, well thanks anyway." -click-

LOLwhut?

Dear Dell:

[emt-hawk.livejournal.com]

When they guy on your Enterprise Support Chat line says "I don't need a tech, I am a Dell Certified Tech" either believe him or not.

Don't send him the part AND some poor service guy with the same part. Especially when that poor bastard's making a glorious $20.00 a call, and can't accept "No, I don't need you" for an answer.

--H