Dear Dell:

[emt-hawk.livejournal.com]

When they guy on your Enterprise Support Chat line says "I don't need a tech, I am a Dell Certified Tech" either believe him or not.

Don't send him the part AND some poor service guy with the same part. Especially when that poor bastard's making a glorious $20.00 a call, and can't accept "No, I don't need you" for an answer.

--H

Comments

[laptop-mechanic.livejournal.com]

Heh. They've tried that a few times with us. We do most of our part ordering through the Warranty Parts Direct site, so normally we don't have to deal with it.

What really pisses me off with Dell is they've shut down the phone queues for WPD. So you can't actually speak to anybody BUT end user support any more.

[trixtah.livejournal.com]

Well, according to a Dell support person who had the courtesy to vent unsolicited on my DW journal in relation to a tedious problem I had with Dell, Americans are all pretty much morons anyway (http://trixtah.dreamwidth.org/252187.html?thread=1489179#cmt1489179).¹ So there.

¹ Even when we're not even Americans.

[trixtah.livejournal.com]

Oh, and they recently submitted a hardware tender to us for servers, and we knocked them back precisely because you have to be a fucking bullshit "Dell Certified Tech" to order hardware. I'm sorry, my guys with 20 years' experience are not going to get some stupid Dell piece of paper so that they can replace power supplies in our own servers.