Lesson of today

[yanni85.livejournal.com]

I'm sure many of you have already learned this lesson but for any who may not have, here it is:

Don't explain things to sales people, just tell them what to order.

Dear sales people,

I told you we need a display port to vga adapter because only one came with the computer and the user has two monitors. I then went on to explain that the other two cables were useless because one was a display port to dvi-d (the user only has VGA monitors, can't convert dvi-d) and the other was a DMS-59 to dual DVI-i (the dvi looking connector that is for splitting into two, of which there was none on the computer and even if there had been no dvi-vga converter was present). However, this explanation was only an attempt to inform you of what went wrong so that it can be avoided in the future.

If I tell you that "we need X because Y was wrong" DO NOT ASK IF Y IS THE CORRECT THING TO ORDER!!

No love,
Me

(no subject)

[erunamiryene.livejournal.com]

You.

Yeah, you.

I have a few friendly tech tips for you:

1. CC'ing my boss on emails to me in which you try to passive-aggressively say I don't do my job doesn't do anything except piss me right the fuck off.

2. Submitting multiple tickets for the same incident doesn't do anything except create more admin work for me and therefore pisses me right the fuck off, because now I have to contact the users you are putting tickets in for to find out if they're having multiple "Outlook issues" or if you're just spamming my damn queue.

3. When I tell you that I cannot install network drops, that installing network drops is nowhere in my company's contract, that no seriously I can't install network drops ... and you then email my boss and word it as "we need a line", and then *sneak* the network drop request into an unrelated ticket? Guess what it does? It pisses me right the fuck off. You are not Congress. You cannot put unrelated items into your ticket like you were attaching a rider to a bill. (PS, my boss is pissed that you misled her, too.)

Lady, why the smeg are you so hellbent on pissing off your tech? You know I'm the only one you have. You know you're not getting another one. You (ought to) know that pissing off the ONE person who can perform a vital job service for you is idiotic.

(The day I get to stop posting about this dingbat is the day that I'm probably being escorted to jail for beating her with a pineapple. This ONE woman is making me seriously contemplate looking for a new job.)