I can hope they'll learn... can't I?

[yanni85.livejournal.com]

Yes, we love it when you submit tickets to us by e-mail. It tends to be much more efficient and it eliminates the possibility of our receptionist inevitably screwing some part of the ticket up.

However, this is not the correct procedure when your internet is down.

Muahahahahaaaaaa!

[mel-redcap.livejournal.com]

A minor update to http://community.livejournal.com/techsupport/2040296.html !

I got a phone call today, and unfortunately for the (presumably nice) tech support person on the other end, I was in a mildly snarky mood. (I get snarky when four hours of my day involves sitting in meetings and the remaining four hours consists of setting up for OTHER meetings, with constant interruptions from people who want me to do something different Right Now. Also, no lunch break. I get snarkier when I have low blood sugar.)

Tech: I'm calling about the printer you reported faulty, we have it listed here as fixed now?
Me: Which one?
Tech: (impatiently) The one you reported!
Me: I've reported THREE in the last few days. Which one? (Dude, seriously, I write down ticket numbers and stuff like a good little user, use 'em please?)
Tech: The colour one.
Me: (chipper voice) I've reported two colour ones! Which one?
Tech: The one in the resource room?
Me: (even more chipper and resisting the urge to giggle) That doesn't narrow it down for me, they're both in resource rooms. (YO! TICKET NUMBERS ARE YOUR FRIENDS!)
Tech: (desperately) The Lanier?
Me: They're both Laniers!
Tech: ...the one with the printer guide fault?
Me: Ohhhhhhhh, that one. Yes, it seems to be working fine now thanks.
Tech: Thankyougoodbye! *click*

BAH. I probably could have sped that up by just asking him for the ticket number, but I was not feeling helpful at all, and after about the third back-and-forth I was getting amused. On the plus side, I got to have a good laugh afterwards, which cheered me up and probably prevented me from murdering a couple of coworkers...