Folders gone amok.

[compwizrd.livejournal.com]

c:\Documents and Settings\user\My Documents\My Documents\common\My Documents

Remind me never to ask this user where their documents are.

You'd think there was a crisis or something.

[emt-hawk.livejournal.com]

I work for a big company. A really big company. We have a pretty good IT department, and they're good at keeping my users from getting junk mail. Good, but not perfect.

I have about 100 users. In the past two days 3/4 of them have been in my office bitching about getting TWO emails that weren't caught by the filters.

You'd think they were being torn apart by bulls.

--Hawk

(no subject)

[lolotehe]

So, who got screen caps?

EDIT: I love you all for not asking "screen caps of WHAT?"

What the HELL were they thinking???

[patgund.livejournal.com]

I inherited with my job a Firebox X Edge running Watchguard.......

What kind of idiots make a firewall/router combo that you CAN'T TURN THE FIREWALL OFF ON???? Seriously, you can't do it,

ARRRRGGGHHHHHHHHHHHHHH *bangbangbangbangBANG*

Remind me to take great pleasure at ripping Firebox out sometime and replacing it with a SonicWall or something else that isn't has dain bramaged.

too much head, not enough desk

[4bit4.livejournal.com]

It's not so much the users that kill me, but the co-workers. I EXPECT users to be knobs, but my co-workers should know their shit. Especially when they've been there longer than I have.

co-worker: Hey man, can you help with this Oracle issue. User cannot connect to anything with Toad or Golden.
me: Nothing? Can you TNSPING?
Co-worker: Well the user only has longin info for one and can't connect to that one. Can't tnsping it either. but user can tnsping other dbs.
me: edit sqlnet.ora bla bla
co-worker: golden still doesn't work and the toad freezes when it runs this one query.
me: can I come over and look at it?

I walk down the hall and sit down. I associate the proper oci.dll for golden (known issue with Oracle 10g) and connect to a bunch of dbs and run a bunch of test queries. I test a few queries on a few DBs in Toad. Everything works.

I tell my co-worker that everything is working and go back to my desk.

The next day:

me: so everything is fine with that Oracle issue?
co-worker: no. User can't connect to one DB and his query is still not running properly.
me: Is the one DB in tnsnames?
co-worker: yeah I copied it from another user.
me: I'll have to look at that. The messed up query, will it run on another machine? (I go off to check the tnsnames.ora on the machine)
co-worker: user doesn't know if it will or not.
me: okay, that first db is not in tnsnames, I just looked. And the query is either bad sql or the user needs an updated Oracle version for that DB. Try the query on user's co-worker's machine. If it doesn't run, then it's the sql. If it does run, compare the oracle versions.
co-worker: it's just not working. I'm going to re-image the machine.

He's had this machine for 2 days now.

I'd take a hundred users logging tickets because the blue in their task bar is a different shade on their new computer than it was on their old computer (and yes I did once get a problem ticket for that) than take an hour each day to walk co-workers through fixes that shouldn't be that big of a deal when they've been working on these same issues for over a year.

Yay my first tech support rant.

Oh and I can't update my i-tunes.

[/The cake is a lie.]

[mix-hyenataur.livejournal.com]

Can you guess what happened? Apparently the printing process is mostly automatic and is printed directly from the website in edible ink. The designer didn't catch it and they tried to sell it to the purchaser.